• New Functions
• Introduction
  • Conventions for the Descriptions
  • Online Help
  • Further online help
• 1 What is meant by … ?
  • Subscriber
  • Group
  • Call Signaling
  • Status Signaling
  • Number (phone number)
  • Call permissions
  • Line
  • Trunk and Trunk Groups
  • User
  • Active Connection
  • Connection on Hold
  • Call waiting
  • Conference
  • Call Swap
  • Acoustic Signals
  • Skin
  • Call Routing
  • Voice Box
  • Remote Inquiry
  • CTI
  • Callback request
  • Wrap Up Time
  • Intercom Connection
• 2 How does SwyxIt! work?
  • SwyxWare - Interaction of the components
  • Scalable functional range with additional modules (Option packs)
• 3 Logon and Logoff
  • Logging onto SwyxServer via welcome email
  • Logging on to SwyxServer using your Windows user data
  • Logging in to SwyxServer with user name and password
  • Login via identity provider
  • Changing your password
    • Complex passwords
    • Limited number of log-in attempts
  • Reset password
  • Switch user
  • Show Message Log
  • User Rights
  • Start from the command line
  • Log off
• 4 User interface
  • Line areas
  • Toolbar
  • Audio area
  • Further call options
  • Tabs with speed dial buttons
    • Contact Card
  • SwyxIt! Menus
    • General Context Menu
    • The File Menu
    • The Edit Menu
    • The Lines Menu
    • The Functions Menu
    • Menu lists
    • The Settings Menu
    • The Help Menu
• 5 Telephoning with SwyxIt! - First Steps
  • Starting SwyxIt!
  • Calling a Subscriber
  • Answering a call
  • Ending a call
  • Starting an inquiry call
  • Switching between several subscribers
  • Connecting two subscribers to one another
  • Transfering a call without Inquiry
  • Directly forwarding a call
  • Making use of Extended Status Information (Rich Presence)
• 6 Lines
  • Telephony Functions
    • Calling
    • Accepting or rejecting a call
    • Hold
    • Switch between Lines
    • Call Transfer
      • The Context Menu for the “Call Transfer” Button
    • Connecting without Inquiry (Blind Call Transfer)
    • Disabling Lines (Wrap-up Time)
    • Using a specific line (Signaling of the respective number)
      • Selecting a specific line for one call
      • Defining a Default Line for Outgoing Calls
        • Behavior of the standard line in conjunction with other functions
  • Functions of the Line Button
    • Line State
      • Context Menu for the Line button
    • Configuring a Line Button
• 7 The Phonebook
  • Using the Phonebook
  • Importing/Exporting Phonebook Entries
  • Special features when changing the Global Phonebook
  • Global abbreviated dialing
• 8 Forwarding
  • Call Forwarding Unconditional
    • Forwarding Buttons
      • The Context Menu for the “Forwarding” Button
    • Standard forwarding and temporary forwarding
    • Changing Call Forwarding Unconditional from a different device
  • Delayed Call Forwarding
  • Call Forwarding Busy
  • Mobile Extensions
    • Parallel Call Signaling
    • SwyxIt! Mobile and MobileExtensionManager
• 9 Voice Box and Remote Inquiry
  • Recording, Listening to and Editing Voice messages
    • Listening to voice messages
      • Voice message options in your E-mail Program
      • Context menu for the "Voice Box" button
    • Editing Recorded Message
  • The Recording Wizard
  • Configuring the Standard Voice Box
  • Remote inquiry
    • Changing Forwarding Unconditional by Remote Inquiry
• 10 SwyxIt! Functions in Detail
  • Overview of the Functions of SwyxIt!
  • Speaker and Microphone
    • Adjusting Volume
    • Muting Microphone
  • Audio-Modes
    • Making Calls in Different Audio Modes
  • Disabling Secondary Call
  • Hide number
  • Search function in input field
  • Call journal
    • Information on the calls
      • Status of the Calls
    • Functions in the Call journal
    • All Calls
    • Caller list
    • Redial list
    • Missed calls
    • My Callback Requests
    • Recorded Calls
    • My Voice Messages
    • Group Voice Messages
    • Configuring the call journal
  • Redial
    • Context Menu for the Redial Button
    • Automatic Redial
    • Configuring Redial
  • Speed Dial and Status Signaling
    • The context menu for Speed Dial buttons
    • Configuring Speed Dials
    • Status Signaling
    • Status synchronization with Microsoft Teams
    • Moving/Copying Speed Dials
  • Using DTMF Signals as Post Dialable Digits
  • Shortcuts - Call Application or Internet address with SwyxIt!
    • The context menu for the Shortcut
  • Importing and Exporting Speed Dials and Shortcuts
  • Call Signaling and Pickup
    • Configuration of Call Signaling
  • Collaboration by mouse click
    • Requirements
    • Start Collaboration
    • Particularities in case of Collaboration with TeamViewer
    • Defining the Default Application for Collaboration
    • Collaboration with SwyxIt! Meeting
  • Conversation recording
    • Recording Conversations
      • The context menu for the “Conversation Recording” Button
    • Listening to and Editing Recorded Conversations
    • Playing and Exporting Recorded Conversations
    • Playing a recording in a conversation
    • Configuring Conversation Recording
  • Project Codes
  • Callback request
    • Callback on busy
    • Callback for a Call that is not Picked up
      • “My Callback Requests” List
  • Call History
  • Intercom Connection
  • Dial from Any Application
  • Conference
    • Starting a Conference
    • Starting inquiry calls and adding subscribers.
    • Leaving or Ending a Conference
    • Conference Rooms
    • Silent conference participation
  • Call Intrusion
    • Multiple Call Intrusions
    • Configuration of a Speed Dial for the Call Intrusion
  • Video
    • Video function
    • Starting a Video Call
    • Putting a video call on hold
• 11 Swyx Messenger
  • Sending instant messages via SwyxIt!
  • Options in Swyx Messenger
  • Single chats in Swyx Messenger
  • Group chats in Swyx Messenger
• 12 SwyxIt! Messenger
  • Sending instant messages
  • Options in the SwyxIt! Messenger
• 13 SwyxIt! Configuration
  • User Profile
    • General
    • Lists
    • Conversation recording
    • Speed Dials
    • Shortcuts
    • Lines
    • Skin
    • Ringing
      • Number Dependent Ringing Sounds
      • Secondary Call Signaling Only Visually
      • Silent “Ringing”
    • Keyboard
    • SwyxPhone
      • Encryption of call data with SRTP
    • Devices
    • Voice Box
    • Encryption
  • SwyxIt! - Local Settings
• 14 SwyxIt! Status signaling of Microsoft Office contacts
  • Installing the Office Communication Add-In
  • Office Communication Add-In features
• 15 Microsoft Outlook – Telephoning with SwyxIt!
  • Telephone Number Formats in Outlook
  • SwyxIt! and Microsoft Outlook
    • Configuration
    • Calling subscribers directly from Outlook Contacts
    • Call from an e-mail
    • Call from a Calendar entry
    • Using Outlook Contacts for Incoming Calls
    • Displaying and creating Outlook Contacts during a call
    • Displaying and creating Outlook Contacts from lists
    • Creating and displaying Outlook journal entries
    • Creating a journal entry during a call
    • Outlook Calendar on Speed Dial
    • Creating a meeting request from a Speed Dial
    • Creating a task request from a Speed Dial
    • Resolution of the Outlook contact on the Speed Dial
    • Swyx Voicemail Player
  • Selecting a number from Outlook Contacts
• 16 Lotus/IBM/HCL Notes - Telephoning with SwyxIt!
  • Swyx Connector for Notes Installation
  • Configuration
    • Number formats
  • Dialing from Lotus/IBM/HCL Notes
  • Name resolution for incoming calls
  • Displaying a Lotus/IBM/HCL Notes contact for an incoming call
  • Displaying and creating Lotus/IBM/HCL Notes Contacts during a call
  • Displaying and creating Lotus/IBM/HCL Notes contacts from lists
  • Speed dial buttons
    • Calendar on the Speed Dial
    • Creating a meeting request from a Speed Dial
    • Creating a task request from a Speed Dial
    • Resolution of the Lotus/IBM/HCL Notes contact on the Speed Dial
  • Swyx Connector for Notes - Uninstalling
• 17 VisualContacts and DATEV
  • Requirements for the use of Swyx VisualContacts and Swyx VisualGroups
  • Installation and Setup of Swyx VisualContacts, and Swyx VisualGroups
    • Requirements
      • Specify LDAP server parameters
  • Use of Swyx VisualContacts
    • User interface
  • Searching for contacts
  • Display of the contacts in parallel to the call
    • Multiple calls
• 18 Phone Control via PC with SwyxCTI and SwyxCTI+
  • SwyxIt! controls a SwyxPhone or a certified SIP phone
  • CTI SwyxIt! on the terminal server controls a local SwyxIt!
  • SwyxIt! controls a Third Party device
  • SwyxIt! controls an external phone
  • Configuring ring tones in CTI SwyxIt!
  • Ending CTI mode
  • Changing the CTI+ mode of an external telephone after logging off, shutting down and restart of SwyxIt!
• 19 The Use of Skins
  • Loading Skin
  • Editing Skin
    • New (Menu Command)
    • Highlighting One or More Objects
    • Copy (Menu Command)
    • Copy Several Elements
    • Insert (Menu Command)
    • Remove (Menu Command)
    • Copy Style (Menu Command)
    • Paste Style (Menu Command)
    • Object to Foreground (Menu Command)
    • Object one Position up (Menu Command)
    • Object to Background (Menu Command)
    • Bring object one Position down (Menu Command)
    • Reset all Strings (Menu Command)
    • Load Skin... (Menu Command)
    • Edit Skin (Menu Command)
    • Save Skin... (Menu Command)
    • Help Topics (Menu Command)
    • Info about SwyxIt! (Menu Command)
    • Exit (Menu Command)
    • Editing the Background Images
    • Copying between Skins
    • Moving an Object
    • Editing Buttons (Action Areas)
      • The “General” Tab
      • The “States” Tab
      • The “Text Style” Tab
      • The “User Bitmap” Tab
      • The "Context menu" Tab
      • The “Tabs” tab
      • Add Button
      • Remove Button
    • Editing information areas (display elements)
      • The “General” Tab
      • The “Information Display” Tab
      • The “Tabs” tab
      • Add Display Element
      • Removing a Display Element
    • Editing Slider
      • Configuring the Slider
      • The “General” Tab
      • The “States” Tab
      • The “Text Style” Tab
      • The "Slider" Tab
      • The “Tabs” tab
      • Add slider element
      • Remove Slider Element
    • Tabs (page elements)
      • Changing the Tab Label
    • SwyxIt! Web Extension
      • Creating SwyxIt! Web Extension
      • Configuring SwyxIt! Web Extension
        • The “General” Tab
        • The Tab "SwyxIt! Web Extension"
        • The “Tabs” tab
      • Events
      • Application examples for Variables
  • Saving Skin
• 20 Installing and Uninstalling SwyxIt!
  • Requirements
  • Preparation for Installation
    • Install SwyxIt! Handset
    • Install SwyxIt! Headset
    • Operating the SwyxIt! Handset / SwyxIt! Headset without Additional Speakers
  • SwyxIt! – Installation of the Software
    • Installing
    • Custom Setup Installation
    • Installation from the Command Line
    • Refresh
    • Uninstalling
  • Installing SwyxIt! outside the company network
  • Trace files for troubleshooting
• App. A: Telephoning from Third Party Applications
  • Installation of the TAPI 2.x
  • Configuring Third Party Applications for SwyxIt! Based on the Example of Microsoft Phone Dialer 1.0
• App. B: Overview: Drag & Drop
• App. C: Taskbar and Windows tray
  • Taskbar icons
    • Status signaling in the preview window
    • Jump list
    • Call information in the SwyxIt! jump list
      • Make calls from the jump list
      • Pinning/ unpinning entries to/ from the jump list
      • Remove entries from the jump list
      • Defining number of entries
  • Windows tray icons:
• App. D: SwyxIt! Handsets
  • SwyxIt! Handset P280
    • SwyxIt! Handset P280
    • SwyxIt! Handset P300
  • Standard behavior of SwyxIt! Handsets
  • SwyxIt! Handset Functions in Detail
    • Signaling via the LED at the top of the SwyxIt! Handset P280
    • Signaling via the LED at the Top of SwyxIt! Handset P300
    • Headset button (only SwyxIt! Handset P280)
      • Configuration of a headset, which is not connected via SwyxIt! Handset P280
    • "Plus/Minus" Button
    • "Mute" Button
  • Assigning an Audio Mode to the SwyxIt! Handset
• App. E: Devices
  • Overview of available devices
    • Handsets
    • Desktop phones
    • Wireless DECT phones
      • SwyxDECT 500
      • SwyxDECT 800
      • SwyxDECT 700
  • Configuration of the Terminal Devices in SwyxIt!
    • Configuration of the Output
    • Configuration of SwyxPhone Lxxx
    • Configuration of Call Signaling
    • Use of a Headset with a SwyxPhone Lxxx
  • Terminal Devices from Third Party Manufacturers
    • SIP Devices
    • IP a/b adapter
• App. F: Operate SwyxIt! in a Terminal Server Environment
  • CTI SwyxIt! on a Terminal Server
  • TAPI for Windows Terminal Services
    • Configure a User
• App. G: Technical Terms
• App. H: Function codes