Starting inquiry calls and adding subscribers.
If you are a participant of a conference, you can start an Inquiry Call to another subscriber during this conference. You can add further conference participants during such an Inquiry Call. The other subscriber can then create a conference of which you are a member. In such a situation, you can then use the “Conference” button to join both conferences into one.
To start an Inquiry Call from a conference
Requirement: You are a participant of a conference.
1 Click on a free Line button.
Or
1 Click on the speed dial, if applicable.
2 In each case the line with the conference will be put on “Hold”. You can now enter the phone number for the Inquiry Call on the next free line.
3 Complete the inquiry and switch back to the conference by clicking on the appropriate Line button.
Call Swap between conferences
If you are participating in different conferences, e.g. the subscriber you made an inquiry of has created a conference with you and a third person, you can now use “Call Swap” to switch between these conferences.
Combine conferences
If you are participating in different conferences, you can use “Conference” to combine both of the conferences. All participants will hear a welcome signal..
4 If you would like to end the call to the subscriber you made an inquiry call to, put the handset on the hook or press the corresponding Line button.
| If you are logged on to the same SwyxWare as the initiator of the conference, you can put the conference line on “Hold” in this manner. If this is not the case, for example if you are connected externally or via a SwyxLink with the initiator, the other participants will hear your standard music on hold when you put the connection on “Hold”. |
To add an additional subscriber to a conference
Requirement: You are a participant of a conference.
1 Switch to a free line and call the new subscriber.
You can enter the number directly or select it from the Phonebook or your lists.
2 If you have reached a new subscriber, i.e. the connection exists, press the “Conference” button or confirm the menu item “Functions|Start / Add to Conference”. Alternatively, you can use Drag & Drop to put the second line onto the conference line or onto the “Conference” button.
You will then find yourself in a conference with the new subscriber; the other line will once again be free. A welcome signal will be produced for all conference participants because a new subscriber has been added to the conference.
| If one conference participant puts his conference line on “Hold” and then returns to the conference, no welcome signal will be produced. |
If you have several calls on hold and you do not wish to add all calls to a conference, it is possible to select a single line, which is then added to the conference.
To select a single subscriber to be added to a conference
Requirement: You have one conference line and at least two other calls.
1 Use Drag&Drop to move the line button of the subscriber onto the Line button of the conference or onto the “Conference” button.
Or
1 Click with the right mouse button on the “Conference" button.
Or
1 Click with the right mouse button on the Line button of the conference.
In each case, the context menu will appear.
2 In the context menu, select “Start / Add to Conference”.
3 Click on the line which you would like to add to the conference.
The selected line is then added to the conference.
Last modified date: 10.19.2023
