help | 12 SwyxIt! Messenger | Sending instant messages
12.1 Sending instant messages
You can start the SwyxIt! Messenger from the context menu of a Speed Dial, or from a list (Phonebook or Call Journal). When you receive an instant message from another user, the SwyxIt! Messenger is automatically started.
Preconditions for the sending of instant messages:
*The recipient must be logged on. Otherwise the relevant options are not available on the SwyxIt! user interface.
*Status signaling between the two users must be activated.
*Both users must be using SwyxIt!. (A SwyxPhone can also signal the status, e.g. “available”. If you then send an instant message to this user, you will receive the error message that no device is available.)
*SwyxIt! cannot be controlled by CTI from another device. If you use SwyxIt! in CTI mode, to control a further SwyxIt!, the SwyxIt! Messenger functions only on the controlling SwyxIt!.
To send an instant message using a Speed Dial 
1 Right-click on the Speed Dial, or click on the arrow on the Speed Dial.
This Speed Dial must be assigned an internal subscriber who is logged on.
The context menu will appear.
2 In the context menu, select the option “Send Instant Message”. The SwyxIt! Messenger call will be started.
3 Enter your message now in the lower section.
You can also paste a message from the clipboard.
Emoticons are also available to you when entering the message.
You can also format the text more before sending it (heavy type, italics or underlining).
4 Then click on "Send" or press Enter. Your message will be sent and simultaneously displayed in the history area.
If the recipient cannot receive messages (e.g. because a SwyxPhone is logged on), a corresponding message is displayed.
 
To send an instant message from a list 
1 Open the Phonebook or the Call Journal.
2 Click on a list entry.
This list entry must be valid for an internal subscriber who is logged on - the "Instant Message" button is then active.
3 In the toolbar, click on the "Instant Message" button.
The SwyxIt! Messenger call will be started.
4 Enter your message now in the lower section.
You can also paste a message from the clipboard.
Emoticons are also available to you when entering the message.
You can also format the text more before sending it (heavy type, italics or underlining).
5 Then click on "Send" or press Enter. Your message will be sent and simultaneously displayed in the history area.
If the recipient cannot receive messages (e.g. because a SwyxPhone is logged on), a corresponding message is displayed.
 
Last modified date: 10.19.2023