help | 10 SwyxIt! Functions in Detail | Overview of the Functions of SwyxIt!
10.1 Overview of the Functions of SwyxIt!
In the following list you will find a brief summary of the functions, in addition to a detailed description of the menus and all functions.
Function
Explanation
Answering Machine / Voice Box
Voice messages can be recorded for you, seeRecording, Listening to and Editing Voice messages. You can then listen to your messages directly or by Remote Inquiry later (Remote inquiry).
Audio configuration
SwyxIt!offers you several options for changing the volume (Speaker and Microphone) and for using terminal equipment such as hand- and headsets (Audio-Modes).
Automatic
Redial
Automatic Redial redials a desired number (Automatic Redial).
Editing a number during input
You can edit the phone number before it is dialed (Calling a Subscriber).
Operation of a
Telephone from the PC (CTI/CTI+)
SwyxIt! can operate a telephone, i.e. you use the functionality of SwyxIt! and speak via a telephone. If your PC is switched off, you will still have access to all functions of the phone (Phone Control via PC with SwyxCTI and SwyxCTI+).
Call Routing Manager Graphical Script Editor
SwyxIt! enables you to develop complex call handling using these two components.
Collaboration
The Collaboration functions mean that, during a call, you can show your conversation partner your screen contents and, if necessary, even give him access to your computer (Collaboration by mouse click).
Intercom Connection
You can call another internal subscriber and speak to him directly with no need for him to lift the handset.
Sending a fax
From within SwyxIt!, you can use the „Functions“ Menu to start sending a fax with only one click. This will launch SwyxFax Client, and opens the dialog for sending a quickfax.
See also help.enreach.com/cpe/13.28/FaxClient/Swyx/en-US/index.html#context/help/send_fax_$.
Remote Inquiry
You can even listen to your voice messages from another phone (Remote inquiry).
Group Call
Several subscribers can be combined as a group and be reached with a group call (Group).
Incoming calls are displayed for all members and can be picked up by any member (Answering a call).
Integration in Outlook and Lotus/IBM/HCL Notes
SwyxIt! provides seamless integration into Outlook and Lotus/IBM/HCL Notes, so that you can e.g. use Outlook contacts or calendar information (Microsoft Outlook – Telephoning with SwyxIt! or Lotus/IBM/HCL Notes - Telephoning with SwyxIt!).
Conference
Conference is used to carry on a conversation with several subscribers at the same time (Conference).
Speaker and Microphone
SwyxIt! offers you several options for adjusting the volume, see Speaker and Microphone.
Line keys
Line buttons symbolize virtual lines – with a mouse click you can switch between individual lines or subscribers, connect subscribers, etc. You can assign different numbers to line buttons and define a wrap up time for each line (Functions of the Line Button).
Call Swap
Call Swap allows you to switch between different callers (Switch between Lines).
Conversation recording
You can record calls and listen to the recording later and, if necessary, send it as an e-mail (Conversation recording).
Post dialable digits
Post dialable digits are transmitted with DTMF after the dialed number itself, as soon as a connection is established. You can use this to control certain scripting commands with DTMF. See also Using DTMF Signals as Post Dialable Digits.
Speed dial buttons
Freely configurable Speed Dial buttons enable you to easily select frequently called communication partners (Speed Dial and Status Signaling).
Project Codes
If a project code is entered before the number (e.g. booking number, cost center), the next conversation can be allocated to a project by the administrator (Project Codes).
Inquiry Call/ Hold
You can call another subscriber during a call and the original connection will not be disconnected (Hold).
Callback request
The Callback Request function allows you to signal a subscriber you have not been able to reach: “Please call back!”, see Callback request.
Call Intrusion
Call intrusion allows you to intrude on calls of another user, see Callback request.
Call journal
The call journal offers you an overview of your calls, callback requests and recordings (Call journal).
Call History
On a workstation where many calls are forwarded simultaneously (e.g. operator, call center) it can be useful to recognize directly which lines were already subject to connection attempts. SwyxIt! offers the option of creating the history of a call (e.g. connection attempts) on the interface (Call History).
Hiding your number
It is possible to hide your own telephone number when placing a call. Then the person you are calling cannot see where the incoming call is coming from based on your telephone number (Hide number).
Call signaling and call pickup
Call signaling informs other subscribers that you have received a call. You can pick up a signaled call (Call Signaling and Pickup and Answering a call).
Call Forwarding
The Forwarding function to another number (or Voice Box) is used to define whether you want to forward incoming calls and, if so, to which number they should be forwarded to. You can define immediate or delayed call forwarding for all calls. If you are already making a call, you can activate the "Call Forwarding If Busy" option.
In addition to being able to forward to a given number, you can also forward calls to your Standard Voice Box, see Forwarding. Call Forwarding Unconditional can also be configured remotely (Changing Forwarding Unconditional by Remote Inquiry).
Remote Call Forwarding
You can also change Call Forwarding Unconditional remotely from within Remote Inquiry (Changing Forwarding Unconditional by Remote Inquiry).
Skin Editor
SwyxIt!, with its Skin concept, provides you with the option of individually designing the interface (The Use of Skins).
Status information
Status information allows you to signal your current SwyxIt! status and user picture, as well as your status text to other subscribers (see Status Signaling andMaking use of Extended Status Information (Rich Presence)).
Starting the search function in input field
In SwyxIt!, you can enter the name of a subscriber you want to call directly in the input field. This input starts a search function which tries to assign a number (Search function in input field).
Swyx Meeting
With Swyx Meeting you can start your online meeting directly from your browser without having to download any additional software. Further information on Swyx Meeting can be found at help.swyx.com/meeting/1.00/web/Swyx/en-US/.
Swyx Messenger
With Swyx Messenger, a new extended instant messaging function is available in SwyxIt!. You can communicate with your contacts via text messages in individual and group chats.
SwyxIt! Messenger
You can send instant messages with the SwyxIt! Messenger. Instant messages are short texts which you can input directly into the SwyxIt! Messenger window. After they are sent, the SwyxIt! Messenger is started at once for the recipient, and your message is displayed. See also SwyxIt! Messenger.
Swyx VisualContacts
With Swyx VisualContacts you have access to contact data from different data sets (Use of Swyx VisualContacts).
Swyx Connector for DATEV
This option allows the exchange of contact and call data via DATEV. DATEV contacts can be called via SwyxIt! (Use of Swyx Connector for DATEV).
Key Configuration
import/export
The properties of Speed Dials and Shortcuts can be imported or exported, see Importing and Exporting Speed Dials and Shortcuts.
Phonebooks
You can store numbers in the phonebook, and dial them directly from it (The Phonebook). You can use a Personal Phonebook for your own phone numbers, and a central Global Phonebook with numbers that are available to all users.
Call Transfer
You can transfer a call to another subscriber (Call Transfer).
Call Transfer
without Inquiry
You can forward calls without making an Inquiry Call first (Transfering a call without Inquiry).
Shortcuts
Shortcuts help you to quickly execute frequently used programs, e.g. a link to a frequently used website (Shortcuts - Call Application or Internet address with SwyxIt!).
Video
The video functionality enables you to use SwyxIt! with a webcam. Your call partner can then see you during a phone call. See Video.
Dial from Any Application
You can dial directly from any Microsoft Windows application (Dial from Any Application).
Redial
Redial lets you dial the last dialed numbers once again (Redial).
Disable Secondary Call
You can, e.g., disable further calls during a phone conversation. These additional calls are then directly forwarded to your standard Voice Box, see Disabling Secondary Call.
Last modified date: 10.19.2023