Your SwyxIt! can be used to accept incoming calls and then to transfer these calls to another subscriber, without waiting for the new subscriber to answer. This means you can connect two subscribers even though there is not yet an active connection to one of the subscribers.
You are currently speaking (e.g. with Subscriber A) and the line is active.
1 Click on a free Line button.
Your caller (subscriber A) will thus be put on “Hold” and he will hear music on hold.
2 Now select the number of the subscriber to whom you would like to transfer the call (Subscriber B).
3 Click on the “Call Transfer” button.
Or
1 Drag the Line button per Drag & Drop onto the Speed Dial, if one exists.
Subscriber A hears a ringing tone. The line on which you initiated the second call will become free and the first line will change its status from “Hold” to “Transferring”. Your previous caller (Subscriber A) hears the phone ring.
2 The person called (subscriber B) will hear “Your call will be connected” when he picks up the phone and before he can speak to the forwarded caller (subscriber A).
If the call is not picked up within 20 seconds or if the call is forwarded to Voice Box, the connection attempt will be terminated and the caller will once again be put on "Hold" and will hear the normal music on hold.
3 You can then pick up the call again by clicking on "Hold" or by activating the Line button.
| In case the caller to whom the call should be transferred is not available, please remember that the call may be forwarded with some delay (after more than 20 seconds). If the call is forwarded to Voice Box, the call transfer will automatically be interrupted, the caller is once again put on “Hold” and will hear the normal music on hold. |
| If a call that is not picked up is returned to you, it is again on hold. Information about the call is displayed in Quickinfo (ToolTip) for the Line button. |
