help | 6 Lines | Telephony Functions | Call Transfer
Call Transfer
You can connect two subscribers to one another. In doing so, you can connect a currently active call with a call on hold, see To connect two subscribers.
Here you must differentiate between two situations:
*If you only have one connection on hold, both callers will be connected directly to each other.
After two subscribers have been connected, both of your lines will automatically become inactive.
Call Transfer using Speed Dial
If a Speed Dial is occupied with a subscriber, it is possible to make a connection. Click on the Line button of the active connection and keep the mouse button pressed. Drag the mouse onto the Speed Dial of the subscriber who you would like to connect to the currently active caller. Release the mouse button and both callers will now be directly connected to one another.
Connect by going on hook
If you have created a second line (active line), e.g. for an inquiry call, you can connect these two lines by putting the handset on hook or by pressing the Speaker button. If you were called on this line, this connection will be terminated if you put the handset on hook or press the Speaker button. The line previously on hold will once again be active. You can configure this action appropriately (see also General).
Telephone costs
When you directly connect subscribers, you may still charged, even though you are no longer involved in their telephone call. These will only occur on your side if you set up one or both of the connections. If, for example, SubscriberA called you and you called SubscriberB to inquire about something, you will only be charged for the connection to SubscriberB. No costs will be charged if you are called by both SubscriberA and SubscriberB. However, if you have called both subscribers, you will be charged for both connections.
To connect two subscribers 
You are having a telephone conversation with a subscriber. You want to connect this subscriber with a further subscriber, whom you have put on "Hold" on another line.
1 Click on the Line button of the active connection and keep the mouse button pressed.
2 Drag the mouse onto the Line button of the subscriber who you would like to connect to the subscriber of the active telephone call.
3 Release the mouse button (Drag & Drop).
The subscribers are now connected to one another. Both lines become inactive.
or
1 Click on the “Call Transfer” button.
2 If you have several connections on hold, select now the line to be transferred.
The two subscribers are connected to one another and both of your lines become inactive.
Last modified date: 10.19.2023