New Functions
Introduction
About this Documentation
Conventions for the Descriptions
Online Help
Other online manuals
The Basics
Concept of SwyxWare
Software components
SwyxServer
SwyxWare Administration
Number Mapping and locations
Profiles
Trunk and Trunk Groups
SwyxIt!
Call Routing Manager
Software services
Hardware components
SwyxPhone Family
GDPR
Licensing
Online Licensing
Feature Profiles:
Additional functions
Evaluation Installation
Functions in Detail
Billing
Licensing via license key
SwyxWare for DataCenter Licensing Procedure
User license
Licenses for Clients
Licensing of data channels
Options and Option Packs
Scope of functions in SwyxWare for DataCenter and SwyxON
SwyxWare Option packs at a glance
Licensing of the SwyxWare variants at a glance
System Requirements
Hardware Requirements
Hard Drive Memory and File System
Network Card(s)
Software requirements
Mailserver for Voicemail
Network requirements
Creating an Appropriate Network Environment for SwyxServer
Operating system
Example scenarios
Stand-alone Installation
Stand-alone installation with SIP extension
Migration Scenarios
Example 1:SwyxWare as sub-telecommunication system
Example 2:SwyxWare in addition to a telecommunications system
Example 3: SwyxWare with a sub-telecommunication system
SwyxWare Installation
Summary of the SwyxServer Installation
Extensions
General information
Which services belong to SwyxServer
Preparation for Installation
User account for the SwyxWare components
Installation of the ISDN Cards
Installation for Calendar-Based Call Management
Microsoft Exchange Server 2003
Install Microsoft SQL Database
Microsoft SQL Server 2016 (2014) Express Installation
Installation of SwyxServer
SwyxWare - Run Setup
Configuring SwyxWare
Install Swyx Control Center
SwyxServer installation via command line
Installing Swyx Control Center via command line
Unattended Configuration
Installation of the SwyxWare Administration
Installation of the Active Directory extension
SwyxWare Update
Changes Between the Versions
Preparation
Updating the ISDN Card Drivers
Executing the SwyxWare update
Separated Services
Installation of a SwyxWare component on an additional computer
Configuration of SwyxServer
Registration on SwyxWare Administration
Forcing password changes
Complex passwords
Limited number of log-in attempts
Connection to SwyxServer
User interface of SwyxWare Administration
Context menu in the SwyxWare Administration
Pre-Configured Users and Groups
Configuring SwyxServer settings
The “General” Tab
The “Client Preferences” Tab
The ”Music on Hold" Tab
The “Internal Numbers” Tab
The “Licenses” Tab
The “Standby SwyxServer” Tab
The "Trunk Recording" Tab
The “Voicemail” Tab
The “Mail Server” Tab
The “Files” Tab
Add files
The „Connected SwyxWare Sites“ Tab
Tab "Usage Reports“
The “Charges” Tab
The “Search SwyxPhones” Tab
The “Login Device“ Tab
The “Call Detail Records” Tab (CDR)
The "SwyxPhone Firmware Update" tab
The "Security" tab
Tab "RemoteConnector"
The "Default Codec Filter" tab
Global Phonebook
The Import and Export of Phonebooks
Change log
Who can view the change log?
Search in change log
Export change log
Delete change log
Active Calls
Relationships
Backing up the SwyxWare Database
Backing up the database during an update
Uninstalling
Locations
Default Location
Private and business calls
Edit location
The “General” Tab
Tab “Codes and Prefixes”
The "Time Zone" Tab
Profiles
Call Permissions
Call permissions in the standard installation.
Create Call Permission
Change Call permission
Properties Call Permission General Tab
Calling Right - The "Rights" Tab
Feature Profile
Feature profiles for online licensing
Feature Profiles in the Standard Installation
Feature profiles in SwyxWare for DataCenter and SwyxON
Modify a Feature Profile
Feature profile - Tab "General"
Feature Profile - The "Features" Tab
Administration profiles
Administrators in SwyxWare for DataCenter and SwyxON
Providers and Resellers/Partners
Customers
Granting of rights
Numbers and Number Mappings
Number Types
Internal numbers
External numbers
SIP-URIs
Number concept
Example of a number concept
Mapping of numbers
Examples of number mappings
SwyxWare With Three Locations
User A
User B
User C
Placeholder
General Placeholders
Examples of general placeholders
Special placeholders
Placeholders in the Call Permission
Placeholders for number replacement
Further examples of number replacement
Supplied Configuration Data
NumberFormatProfiles.config
ProviderProfile.config
User Configuration
Configuring a new User
User configuration
The “Administrator properties for UserDialog
The “Administration” Tab
The "Authentication" Tab
Authentication with Windows user account
Authentication with user name and password
Tab "RemoteConnector"
"Use automatically generated certificate"
"Use manually generated certificate"
The “SIP Registration" Tab
The “Files” tab
The Tab "SwyxPhone Lxxx"
The "Call Intrusion" tab
The “Advanced” Tab
The "Encryption" tab
The "Codec Filter" Tab
The "Numbers…" Dialog
The “Numbers” Tab
The "Alternative Numbers" Tab
The “SwyxFax Numbers” Tab
The “CTI+” Tab
The “Buttons…” Dialog
The “Call Routing Manager…” Dialog
The “Call Forwarding...” Dialog
The “Call Forwarding Unconditional” Tab
The “Call Forwarding Busy” Tab
The “Call Forwarding No Reply” Tab
The “Standard Voicemail” Tab
Tab „Standard Remote Inquiry“
The ”Mobile Extensions” Tab
The "Client…" Dialog
The “General” Tab
The “Lists” Tab
The "Conversation Recording" Tab
The “Speed Dials" Tab
The “Shortcuts” Tab
Export and import of speed dials and shortcuts.
The “Lines” Tab
Registerkarte „Skin“
The “Ringing” Tab
The “Keyboard” Tab
Tab „SwyxPhone“
The “Login Device“ Tab
Dialog "Fax Client Configuration:"
The “General” Tab
"Sender" Tab
"Send Options" Tab
The "Transmit Reporting" Tab
Fax Handling
Succeeded Fax Transmit Confirmation
Failed Fax Notification
The "Text Converter" tab
The "Miscellaneous" Tab
The “Properties…” Dialog: The “Relationships” Tab
The “Properties…” Dialog: The “Secretariat” Tab
The “Properties…” Dialog: The “Rights” Tab
The “Properties…” Dialog: The “Login Device“ Tab
Personal Phonebook for a User
Activate/deactivate or delete users
To assign properties of a user to a number of other users
Configure users in the Windows user administration
SwyxWare user assignment when creating a Windows user
Assign SwyxWare user to existing Windows users
SwyxWare user data amendment in Windows administration
Delete an associated SwyxWare user or the link
Export User List
Voicemail
Remote Inquiry
Conference
Conference Rooms
Silent conference participation
Configuration of Groups
Create a group
Configure group
The "Properties…" Dialog The “General” Tab
The "Properties…" Dialog The “Numbers” Tab
The "Properties…" Dialog The "Members"
The "Properties…" Dialog The “Relationships” Tab
The "Properties…" Dialog The "Alternative Numbers" Tab
Secretariate
Trunks and Trunk Groups
Configure trunk groups
The “General” Tab
The "Profile" Tab
The “SIP“ Tab of the SIP Trunk Group
The "Encryption" tab of the SIP Trunk Group
Tab "SIP" of the ENUM Trunk Group
Tab "Routing Records"
The “Rights” Tab
"Location" tab
Activating and deactivating a trunk
Routing
Routing configuration
The “General” Tab
The "Routing" Tab
The "Source" Tab
The "Timely Conditions" Tab
Repeated connection attempts with least cost routing
Extended Least Cost Routing
ISDN connections
Basics for the ISDN connection
Connection Types for the ISDN Lines
PSTN Access
Installation of the ISDN Cards
Preparation of the SX2 QuadBRI before insertion
Configuration of the Operating Mode
Configuration of the supply voltage in NT mode
Configuration of the SO bus termination
Configuration of the PCI bus power supply (not for SX2-express QuadBRI)
Configuration of the card number
PCM bus connection
LED Status Display
Preparation of SX2-express SinglePRI / SX2-express DualPRI
Configuration of the ISDN Card
Configuration of the Line Termination
Preparation of the SX2 SinglePRI
Connection Configuration
Configuration of the Line Termination
Configuration of the PCI bus power supply
Configuration of the card number
PCM bus connection
LED Status Display
Preparation of the SX2 DualPRI
Connection Configuration
Configuration of the Line Termination
Configuration of the PCI bus power supply
SwyxStandby support
Configuration of the Interrupt assignment
Configuration of the card number
PCM bus connection
LED Status Display
Insertion of the ISDN Card
Installation of the software for the ISDN card
Configuration of the ISDN Card
Creation of an ISDN trunk group
Profile of an ISDN trunk group
Creation of an ISDN trunk
Configuring an ISDN Trunk
The “General” Tab
The "Numbers" Tab
"Number signaling" tab
The "Codecs/Channels" Tab
The "ISDN Ports" Tab
Installation of separated Gateways (SwyxGate)
Install SwyxGate
Configuring SwyxGate
Uninstalling
Uninstalling SwyxGate:
Uninstalling SwyxGate, Whereby Other Existing Components Remain
Uninstalling the SX2 Card Drivers
SIP Links
What are SIP Trunks?
Scenario
Overview of Compatible SIP Providers
STUN
Creating a SIP Trunk Group
Profile of a SIP Trunk Group
Creating a SIP Trunk
Configuring a SIP Trunk
The “General” Tab
The "SIP Registration" Tab
The "Numbers" Tab
The "SIP-URIs" Tab
"Number signaling" tab
The "Codecs/Channels" Tab
Sending Faxes via SIP Connection
Configuring the Firewall for a SIP Trunk
SwyxLink (Server-Server Connection)
The Basics
Creating a SwyxLink Trunk Group
Creating a SwyxLink Trunk
Configuring a SwyxLink Trunk
The “General” Tab
The “Link Settings” Tab
Intersite Settings
The “SIP Registration" Tab
The "Numbers" Tab
"SIP-URIs"
"Number Signaling"
The "Codecs/Channels" Tab
The "Encryption" tab
Properties of the SwyxLink Connection
ENUM Links
What is an ENUM Trunk?
How an ENUM Trunk Works
Creation of an ENUM Trunk Group
Creating an ENUM Trunk
Configuring an ENUM Trunk
The “General” Tab
The "Numbers" Tab
"Number Signaling"
The "SIP-URIs" Tab
The "Codecs/Channels" Tab
The "Encryption" tab
Configuring the Firewall/NAT Router for an ENUM Trunk
SIP Gateway Links
What is a SIP Gateway Trunk?
Application scenarios
Branch office with central SwyxWare
Creating a SIP Gateway Trunk Group
Creating a SIP Gateway Trunk
Configuring a SIP Gateway Trunk
The “General” Tab
The "SIP Registration" Tab
The "Numbers" Tab
"Number signaling" tab
The "Codecs/Channels" Tab
The "Encryption" tab
Connecting the gateway to SwyxWare
Connection of SwyxPhone and SwyxIt!
General Network Configuration (DHCP/DNS/WINS Services)
DHCP-Server (Dynamic Host Configuration Protocol)
WINS (Windows Internet Name Service)
DNS (Domain Name Service)
Use of SwyxPhone Lxxx
Distribution of the PhoneManager IP address to the SwyxPhone Lxxx
Correct time to connect to SwyxServer
Initial operation of theSwyxPhone Lxxx
Automatic Firmware Update for a SwyxPhone Lxxx
Use of SwyxIt!
Distribution of the SwyxServer IP address to SwyxIt!
DHCP Configuration of SwyxIt!
Configuration of DNS Server for SwyxIt!
Automatic distribution of SwyxIt! in a network
Using SwyxIt! from home office
SwyxIt! Installation from the Command Line
Customer-specific context menu for Speed Dials
SwyxIt! Web Extension
Use of System Variables
Encryption
Encryption within SwyxWare
Configure Encryption Mode Globally for SwyxServer
Scripts
Call Routing Manager and Graphical Script Editor
Signing Scripts
Default call handling
Voicemail
Remote Inquiry
Call Forwarding Configuration for Remote Inquiry
Overview of the Remote Inquiry Menus
Name Announcement
Operator (AutoAttendant)
Installation of the AutoAttendant
Operator and SwyxWare Update
Change Operator Script
Dial by Name
The Group "Everyone"
Standard Scripts in the Database
System standard files
User files
PIN query for conference room (GSE) (kb2377)
Function codes
Standby SwyxServer
Action with Network Problems
Functional description
Limitations in a standby scenario
Requirements for the SwyxStandby option pack
Hardware
Software
SwyxPhone
Network
Overview: Establishing a standby scenario
Installation of a Standby SwyxServer
Configuration of a standby SwyxServer
Standby parameters for the standby SwyxServer
Installation of a Master SwyxServer
Standby parameters for the Master SwyxServer
Restrictions in a standby configuration
Separated Services in a Standby Scenario
Settings of the PhoneManager
Administration in a standby scenario
Different administration levels
Convert Master or Standby System to a Stand-alone System
Update of an existing standby scenario to a new version
SwyxFax Server installed only on the existing standby system
SwyxFax Server installed only on the existing master system
SwyxFax Server
System requirements
The Basics
Licenses
Install SwyxFax Server
Configuring SwyxFax Server
The “General” Tab
Tab "Cover Page"
The "Journal" Tab
The "Parameters" Tab
The "Headline" Tab
The "Transmit Reporting" Tab
Tab "Protocol"
Fax Documents on the Server
Stored Fax Documents
Editing Fax Documents
Delete fax documents
Pause
Resume
Reactivate
Properties of a fax job"
Fax Document "Properties": "General" tab
Fax Document "Properties": "Send Options" tab
Fax Document "Properties": "Status" tab
Fax Channels
Fax channel properties
The “General” Tab
The “Numbers” Tab
Clear
Fax forwarding as Faxmail or printed document
Form Storage
Traces
SwyxFax Printer Gateway
Printing serial letters with SwyxFax Client
SwyxCTI and SwyxCTI+
Authorize SwyxCTI+ with a thid party phone
Authorize SwyxCTI+ with external phone via its number.
Configure a CTI pairing to the number of an external phone
Cross-network connections
Internet connection via SwyxRemoteConnector
Requirements
Digital certificates
Port forwarding via router
Configuration of SwyxIt!
Configure connection via SwyxRemoteConnector
Using client certificates for RemoteConnector
Configuring voice compression
Connections with the Swyx Mobile and macOS Clients
WAN connections
Small Office - Connection
Configuration of SwyxIt!
Configuration of SwyxPhone
Linking Two Locations (Headquarters and Branch Office)
Configuration at the London (A) Location
Configuration at the Liverpool (B) Location
Intersite Presence
Connection of three SwyxServers within an organization
Configuration at the London location (SwyxServer A)
Configuration at the Vienna location (SwyxServer C)
Connection between two SwyxServers of different organizations
Configuration at the London location (SwyxServer A)
Configuration at the Liverpool location (SwyxServer B)
Different connection types between multiple SwyxServers
Configuration on SwyxServer A
Configuration on SwyxServer B
Configuration on SwyxServer C
Configuration on SwyxServer D
Connections between locations in SwyxON
Call Detail Records (CDR)
File Format
Examples for CDR
CDR for a Simple Internal Call
CDR for an External Call
CDR for a Call with Call Routing
CDR for a Transferred Call
The Charging Information
Charging Information via ISDN
Accuracy of the Charges
Charging Information in Sub-PBX or ISDN Device on an Internal BRI/PRI bus
Charging Information via SwyxLink Trunk
AudioCodes Terminal Adapter
AudioCodes Terminal Adapter MP-11x or MP-124 with SwyxWare
Update AudioCodes Terminal Adapter for SwyxWare
SwyxConnect 5000/8000
System requirements
Overview
Variants
Key concepts
Proxy Set
IP group
Trunk Group
Account Table
Call directions: IP-to-Tel, Tel-to-IP and IP-to-IP
Functional units of SwyxConnect 5000/8000
Manipulations
Routing
Combination of manipulation and routing
Digit Mapping
Application scenarios
SwyxConnect 5000/8000 as SIP Gateway
SwyxConnect 5000/8000 as SIP Gateway with SAS
Configuring SwyxConnect 5000/8000 for use with SwyxWare
Preparation of SwyxWare
Startup of SwyxConnect 5000/8000
Configuration and Installation of the INI Files
Configuration of the INI file
Installation of the INI file
Internal connections (BRI/PRI)
SwyxWare as the main telecommunication system
Operating the SX2 cards in NT Mode
Supported devices on the Basic Rate Interface (BRI)
Supported devices on the Primary Rate Interface (PRI)
SX2 in NT Mode
Configuring the SX2 cards for NT mode
Operation of several SX2 cards in one computer
Synchronizing the SX2 cards
Connecting a Sub-telecommunication System (Sub-PBX) to SwyxWare
Configuration of the ISDN trunk group and ISDN trunks (SwyxGate lines)
Connection of SwyxWare as Sub-telecommunication System on a Main Telecommunication System
Configuration of the ISDN Trunk Group and Trunks
SwyxWare alongside another system with additional access to the public network
Installation of a gateway with SX2 DualPRI V2
Preparation of the SX2 DualPRI V2 before insertion
Clocking in the Standby Configuration
Voicemail Compression
User-Defined Voicemail Compression
Tools & Traces
PowerShell support
Installation
Starting
Help on module and list of Cmdlets
Active Directory extension
User Import Assistant
Add-ons
Test Programs for the ISDN Cards
Test Programs for the SX2 Card Family
Connection tester contest
D Channel Monitor
Traces of the SwyxWare Services
Swyx Trace Tool
Installation of the Swyx Trace Tool
Memory requirement
Automatic File Deletion (Cleanup)
Trace Profile - Scope of Traces
Swyx Trace Tool from the command line
Tracing during installation
Tracing from SwyxIt!
Tracing from Swyx Connector for Skype
ESTOS, DATEV, C4B integration
System requirements for ESTOS MetaDirectory 4 Professional and C4B XPhone Connect Directory V6.0.81 SR 1
ESTOS MetaDirectory or C4B XPhone Connect Directory uses port 712 by default.
Specify LDAP server parameters
SwyxPLUS VisualGroups
Swyx Push Notification Service
Installation of the Swyx Push Notification Service
IBM Notes integration
Overview
Requirements
Voicemail and Remote Inquiry
Calendar Query
Name Resolution for SwyxIt!
Displaying an IBM Notes contact for an incoming call
Sending an email from SwyxIt!
IBM Notes on the Speed Dial
Installation and distribution
Voicemail and Remote Inquiry
Configuration of the database display and selection
Configuration requirements
Database settings
Saving and distributing the database configuration
Debugging and Troubleshooting
Application Examples
SwyxServer as a Conference Server
Requirements
Installation
Configuration
SwyxServer as a Voicemail Server
Requirements
Installation
Configuration
SwyxIt! and SwyxPhone in a Terminal Server Environment
Terminal server basics
SwyxWare within terminal server environments
SwyxDECT 800 System
System overview
Master base station
Slave base station
Radio synchronisation
Examples of installations
Installation at one location
Installation at multiple locations
Installation
General Information for the SwyxDECT 800 System
State signaling by LEDs
Starting the SwyxDECT 800
SwyxDECT 800 in a network without DHCP
SwyxDECT 800 in a network with DHCP
Configuration of the SwyxDECT 800
Configuration of two base stations as „Mirror“
Configuration of the master base station (standby scenarios 2 or 3)
Configuration of the standby master base station (standby scenario 3)
Configuration of a slave base station
Configuration in detail
General
'General | Info' page
'General | Admin' page
'General | Update' page
'General | NTP' page
'General | Logging' page
Page 'General | License'
LAN
'LAN | DHCP Mode' page
'LAN | IP' page
Page LAN | VLAN
Page LAN | LINK
Page LAN | Statistics
'IP | Settings' page
'IP | Routing' page
LDAP
'LDAP | Server' page
'LDAP | Server Status' or 'LDAP | Replicator Status' page
'LDAP | Replicator' page
DECT
'DECT | System' page
'DECT | Supplementary Services' page
'DECT | Master' page
'DECT | Radio' page
'DECT | PARI' page (Primary Access Right Identity)
'DECT | SARI' page (Secondary Access Right Identity)
'DECT | Air Sync' page
Central Phonebook
Users
Device Overview
'Device Overview | Radios' page
DECT Sync
'DECT Sync | Air Sync Overview' page
'DECT Sync | Disturbances' page
'DECT Sync | Status' page
Traffic
Statistic
'Traffic | Master Calls' page
'Traffic | Radio Calls' page
'Traffic | Handover' page
Backup
Update
Diagnostics
'Diagnostics | Logging' page
'Diagnostics | Tracing' page
"Diagnostics | Alarms" page
'Diagnostics | Events' page
'Diagnostics | Performance' page
'Diagnostics | Config Show' page
'Diagnostics | Ping' page
"Diagnostics | Traceroute" page
'Diagnostics RFP Scan' page
'Diagnostics | Service Report' page
Reset
'Reset | Idle Reset' page
'Reset | Reset' page
'Reset | TFTP' page
'Reset | Boot' page
Configure DECT handset user
Configuration in SwyxWare
Configurations within the SwyxDECT 800 system
Anonymous Registration
Individual Registration
Easy Registration
Portable Device Manager (PDM)
Installation
Configuration of the Portable Device Manager
Optional COM port settings
Definition files
Menu language of the Portable Device Manager
The PDM user interface
Tabs
"Devices" tab
"Numbers" Tab
"Templates" Tab
"Licenses" Tab
The New Device Wizard
Use the wizard to create a new number
Site Management
Site Handling
Numbers
Devices
Add devices to a site
Templates
File management
Definition of the file version - parameter version
Import of parameter definition files
Import of new device software
Import of language files for the devices
Import of phonebook files
Upload of a language file to the device
Upload of a company phonebook
Upgrade a device with new software
Delete imported files
Import and export of numbers and templates
Import of numbers
Import of templates
Export numbers to a file
Export of templates
Administration
Uninstall the Portable Device Manager
Cordless Phone Manager
Installation
Configuration
Settings
Company phone book
User phone book
Ringing melodies
Start-up screen
PBX Settings
Additional Language
Configure SwyxPhone D300
Software download
Update of the SwyxDECT 800
Update of the firmware with Gwload
SwyxDECT 500 System
Scope of supply
Installation
General Information on SwyxDECT 500
Starting the SwyxDECT 500 base station
SwyxDECT 500 in a network with DHCP
Configuration of a SwyxDECT 500 base station
Configuration as a single-cell system
Configuration of a multi-cell system
Settings at the webinterface
User
Network
Management
Security
Global Phonebook
Multicell
Log out
Log on SwyxPhone D510/SwyxPhone D565 to SwyxDECT 500
Provision of Statistics and Traps via SNMP
Windows SNMP Service
Performance Statistics via the WMI Interface
Devices
Overview of available devices
Handsets
Desktop phones
Wireless DECT phones
SwyxDECT 500
SwyxDECT 800
SwyxDECT 700
Configuration of the Terminal Devices in SwyxIt!
Configuration of the Output
Configuration of SwyxPhone Lxxx
Configuration of Call Signaling
Use of a Headset with a SwyxPhone Lxxx
Terminal Devices from Third Party Manufacturers
SIP Devices
IP a/b adapter
High Availability Solution for SwyxWare
Concept
Options
Migration from the Standby Scenario to a Virtual Machine
Converting a Master SwyxWare to a Single System
Create a Back-up of SwyxWare data base
Reinstall SwyxWareon a virtual machine and back-up it
Installation and operation of a SwyxWare with VMware vSphere
Installing SwyxWare in a Virtual Machine
Configure SwyxWare HealthMonitor
Configuration of the SwyxWare
Start HealthMonitor
Check installation
In operation
Monitoring with Grafana and Prometheus
Concept
Installation
Install Docker
Customize configuration files
Configure SwyxWareCore HealthMonitor
Start Grafana and Prometheus
Optional: sonar-perfmon Exporteur installieren
Install SwyxWare HealthMonitor Grafana Dashboard (as example)
Installation überprüfen
Configuration of the ISDN Driver
SX2 ISDN card properties
The “Advanced” Tab
ISDN Parameters
The “General” Tab
„Identification“ Tab
"Connection“ tab
"Primary“ tab (only PRI cards)
WAN parameter
Approvals, Codes, Data Sheets
ISDN Card SX2 QuadBRI
ISDN boards SX2-express SinglePRI / SX2-express DualPRI
ISDN Card SX2 SinglePRI
ISDN board SX2 DualPRI
Technical Terms
SwyxWare Documentation for administrators
Technical Terms
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SW_VM_vSphere