Answering Machine / Voicemail | Voice messages can be recorded for you (see chapter Recording, Listening to and Editing Voice mails). You can then listen to your messages directly or by Remote Inquiry later (see also chapter Remote Inquiry). |
Audio configuration | SwyxIt!offers you several options for changing the volume (see chapter Speaker and Microphone) and for using terminal equipment such as hand- and headsets (see chapter Audio Modes). |
Automatic Redial | Automatic Redial redials a desired number (see chapter Automatic Redial). |
Editing a number during input | You can edit the phone number before it is dialed (see also chapter How do I call a subscriber?). |
Operation of a Telephone from the PC (CTI/CTI+) | SwyxIt! can operate a telephone, i.e. you use the functionality of SwyxIt! and speak via a telephone. If your PC is switched off, you will still have access to all functions of the phone (see chapter Phone Control via PC with SwyxCTI and SwyxCTI+). For further information, please refer to the SwyxPhone documentation. |
Call Routing Manager Graphical Script Editor | SwyxIt! enables you to develop complex call handling using these two components. For further information, please refer to the documentation "Call Routing Manager". |
Collaboration | The Collaboration functions mean that, during a call, you can show your conversation partner your screen contents and, if necessary, even give him access to your computer (see chapter Collaboration by mouse click). |
Intercom Connection | You can call another internal subscriber and speak to him directly with no need for him to lift the handset. |
Sending a Fax | From within SwyxIt!, you can use the „Functions“ Menu to start sending a fax with only one click. This will launch SwyxFax Client, and opens the dialog for sending a quickfax. For further information please refer to the SwyxFax Documentation. |
Remote Inquiry | You can even listen to your voice messages from another phone (see also chapter Remote Inquiry). |
Group Call | Several subscribers can be combined as a group and be reached with a group call (see chapter Group). Incoming calls are displayed for all members and can be picked up by any member (see chapter How do I answer a call?). |
Integration in Outlook and Lotus Notes | SwyxIt! provides seamless integration into Outlook and Lotus Notes, so that you can e.g. use Outlook contacts or calendar information (see chapter Microsoft Outlook – Telephoning with SwyxIt! or Chapter Lotus Notes - Telephoning with SwyxIt!). |
Conference | Conference is used to carry on a conversation with several subscribers at the same time (see chapter Conference). |
Speaker and Microphone | SwyxIt!offers you several options for adjusting the volume (see chapter Speaker and Microphone). |
Line buttons | Line buttons symbolize virtual lines – with a mouse click you can switch between individual lines or subscribers, connect subscribers, etc. You can assign different numbers to line buttons and define a wrap up time for each line (see chapter Functions of the Line Button). |
Call Swap | Call Swap allows you to switch between different callers (see chapter Switch between Lines). |
Conversation recording | You can record calls and listen to the recording later and, if necessary, send it as an e-mail (see chapter Conversation recording). |
Post dialable digits | Post dialable digits are transmitted with DTMF after the dialed number itself, as soon as a connection is established. You can use this to control certain scripting commands with DTMF. For further information please refer to chapter Using DTMF Signals as Post Dialable Digits. |
Speed dial buttons | Freely configurable Speed Dial buttons enable you to easily select frequently called communication partners (see chapter Speed Dial and Status Signaling). |
Project Codes | If a project code is entered before the number (e.g. booking number, cost center), the next conversation can be allocated to a project by the administrator (see chapter Project Codes). |
Inquiry Call / Hold | You can call another subscriber during a call and the original connection will not be disconnected (see chapter Hold). |
Callback request | The Callback Request function allows you to signal a subscriber you have not been able to reach: “Please call back”see also chapter Callback request |
Call Intrusion | Call intrusion allows you to intrude on calls of another user (see also chapter Callback request). |
Call journal | The call journal offers you an overview of your calls, callback requests and recordings (see chapter Call journal). |
Call History | On a workstation where many calls are forwarded simultaneously (e.g. operator, call center) it can be useful to recognize directly which lines were already subject to connection attempts. SwyxIt! offers the option of creating the history of a call (e.g. connection attempts) on the interface. see Call History |
Hide number | It is possible to hide your own telephone number when placing a call. Then the person you are calling cannot see where the incoming call is coming from based on your telephone number (see also chapter Hiding your number). |
Call signaling and call pickup | Call signaling informs other subscribers that you have received a call. You can pick up a signaled call.(see Call Signaling and Pickup and Chapter How do I answer a call?). |
Call Forwarding | The Forwarding function to another number (or voicemail) is used to define whether you want to forward incoming calls and, if so, to which number they should be forwarded to. You can define immediate or delayed call forwarding for all calls. If you are already making a call, you can activate the "Call Forwarding If Busy" option. In addition to being able to forward to a given number, you can also forward calls to your Standard Voicemail (see chapter Forwarding). Call Forwarding Unconditional can also be configured remotely (see also chapter Change Forwarding Unconditional by Remote Inquiry). |
Remote Call Forwarding | You can also change Call Forwarding Unconditional remotely from within Remote Inquiry (see also chapter Change Forwarding Unconditional by Remote Inquiry). |
Skin Editor | SwyxIt!, with its Skin concept, provides you with the option of individually designing the interfacesee chapter The Use of Skins. |
Status Signaling | Status signaling allows you to signal your current SwyxIt! status to other subscribers (see Status Signaling). |
Search function in input field | In SwyxIt!, you can enter the name of a subscriber you want to call directly in the input field. This input starts a search function which tries to assign a number. (see Search function in input field). |
SwyxIt! Messenger | You can send instant messages with the SwyxIt! Messenger.Instant messages are short texts which you can input directly into the SwyxIt! Messenger window. After they are sent, the SwyxIt! Messenger is started at once for the recipient, and your message is displayed. For further information please refer to chapter SwyxIt! Messenger. |
SwyxPLUS VisualContacts | With SwyxPLUS VisualContacts you have access to contact data from different data sets(see chapter How do I use SwyxPLUS VisualContacts). |
SwyxPLUS for DATEV pro | This option allows the exchange of contact and call data via DATEV pro. DATEV contacts can be called via SwyxIt! (see chapter How do I use SwyxPLUS for DATEV pro). |
Key Configuration import/export | The properties of Speed Dials and Shortcuts can be imported or exported (see chapter Importing and Exporting Speed Dials and Shortcuts). |
Phonebooks | You can store numbers in the phonebook, and dial them directly from it (see also chapter The Phonebook). You can use a Personal Phonebook for your own phone numbers, and a central Global Phonebook with numbers that are available to all users. |
Call Transfer | You can transfer a call to another subscriber (see chapter Call Transfer). |
Call Transfer without Inquiry | You can forward calls without making an Inquiry Call first (see also chapter How do I transfer a call without Inquiry?). |
Shortcuts | Shortcuts help you to quickly execute frequently used programs, e.g. a link to a frequently used website (see Shortcuts - Call Application or Internet address with SwyxIt!). |
Video | The video functionality enables you to use SwyxIt! with a webcam. Your call partner can then see you during a phone call.(see chapter Video) |
Dial from Any Application | You can dial directly from any Microsoft Windows application (see Dial from Any Application). |
Redial | Redial lets you dial the last dialed numbers once again (see chapter Redial). |
Disable Secondary Call | You can, e.g., disable further calls during a phone conversation. These additional calls are then directly forwarded to your standard Voicemail (see also chapter Disable Secondary Call). |