Call History
On a workstation where many calls are forwarded simultaneously (e.g. operator, call center) it can be useful to recognize directly which lines were already subject to connection attempts.
SwyxIt! offers the option of creating the history of a call (e.g. connection attempts) on the interface. To do this, use a special skin (Call History), which contains display elements that show the call history for the assigned line. For more information, please contact your administrator.
The history of the call will be shown on the display. Events such as the following will be registered:
Time of call,
Pick up of call,
Hold,
Connection attempts and
End of call (with cause).