Start
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Default Block
This block is used in a script to start a rule (
Start).
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Rule executed
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Default Block
This block ends the script. Other rules will not be taken into consideration by the Call Routing Manager (
Rule executed).
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Rule skipped
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Default Block
This block ends the script. Other rules will be taken into consideration by the Call Routing Manager (
Rule skipped).
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Disconnected
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Default Block
If the call is disconnected (e.g. the caller goes on hook), the call handling will jump to this block and the script will continue the process from here (
Disconnected).
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Play Announcement
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Optional Blocks
The caller is played an announcement (
Play Announcement).
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Choose Announcement
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Optional Blocks
This differentiates between files by evaluating a variable and, thus, is plays a specific announcement in the sequence in which it occurs (
Choose Announcement).
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Say Number
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Optional Blocks
A sequence of digits is announced (
Say Number).
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Say Date
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Optional Blocks
With the help of this block, you can have the date announced (
Say Date).
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Record Message
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Optional Blocks
This block records the caller’s message (
Record Message).
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Connect To
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Optional Blocks
This block connects the call to your own number or to another number, e.g. to Voicemail (
Connect To).
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Connect To Loop
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Optional Blocks
This block connects the call once again to your own number or to another number (
Connect To Loop).
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FollowMe (Redirect Call)
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Optional Blocks
This block attempts to connect the call sequentially to different numbers (
FollowMe (Redirect Call)).
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Hold
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Optional Blocks
This block puts a call on hold. The caller hears a defined music on hold (
Hold).
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Activate
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Optional Blocks
Activates a call, which has been put on hold with the block “Hold” (
Activate).
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Wait for Disconnect
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Optional Blocks
Monitors a successfully forwarded call to the end of the connection (
Wait for Disconnect).
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Send email
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Optional Blocks
An E-mail is sent, which can contain information concerning the call and a message (
Send email).
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Voicemail
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Optional Blocks
An announcement will be played and a message recorded. This message is then sent per e-mail (
Voicemail).
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Remote Inquiry
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Optional Blocks
This block allows you to check your Voicemail and e-mail from another line (
Remote Inquiry).
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Get DTMF Char
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Optional Blocks
After a prompt, DTMF input is detected (
DTMF key pressed).
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Get DTMF String
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Optional Blocks
A sequence of DTMF characters is detected and assigned to a variable (
Get DTMF String).
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Terminate call
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Optional Blocks
An existing connection is terminated (
Terminate call).
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Situation
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Optional Blocks
This block provides a decision option based on the situation of the subscriber called, e.g. “Absent” or “Speaking” (
Situation).
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Call
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Optional Blocks
This block provides a decision option based on the properties of the call, e.g. the caller’s number(
Call).
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Time Check
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Optional Blocks
This block provides a decision option based on the time of the call (
Date/Time).
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Day of Week
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Optional Blocks
This block provides a branching option based on the current day of the week (
Day of Week).
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Set Variable
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Optional Blocks
A variable is defined and set with a start value (
Set Variable).
Alternatively, you can call a sub-program you have created yourself (
The Use of a Visual Basic Script).
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Evaluate
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Optional Blocks
A statement concerning a variable(s) is evaluated and branched accordingly (
Evaluate).
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Script Code
Insertion |
Optional Blocks
Here you can insert a Visual Basic Script into the rule script (
Insert Script Code).
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Run GSE Action
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Optional Blocks
An action, which was created with the help of the Graphical Script Editor, is executed (
Run GSE Action).
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