help Wallboards › Creating and editing wallboards
Creating and editing wallboards
* 
VisualGroups wallboards are only supported with the browsers Google Chrome, Mozilla Firefox and Safari.
1 Select “Administration | Wallboards” in the main menu of the web portal.
*The list of your VisualGroups wallboards appears with following information:
Column
Description
Wallboard name
Name of the wallboard
Language
Language of the wallboard
Layout
Light and dark mode
URL
The URL will redirect you to the wallboard.
2 Click on “Add”
or
activate the checkbox in the line of the of the corresponding wallboard and click on “Edit”.
3 You can define the following settings:
Parameter
Description
Name
Enter a name for the wallboard. The name is displayed in the web portal.
Display name
Enter the display name for the wallboard.
Type
Choose between two wallboard types from the dropdown list:
*Summary (original wallboard)
*List view (displays a list of multiple queues)
The values for the dynamic colouring are automatically filled in if there is another wallboard configuration where formula parameters were entered for that particular queue.
You can overwrite these values by entering new ones. The values will only be applied to existing configured wallboards if you select the “Apply the parameters for this queue (%QUEUENAME%) to all configured wallboards”.
If you create a second summary wallboard with the same queue, the values would not be filled in. Dynamic colouring values are only applied on the list view formula values.
Authorisation
You can enforce authorisation to view the wallboards. From the drop-down list, choose between “No authorization”, “(SwyxWare) users only” and “(SwyxWare) Administrators only”.
Language
Select the language to be displayed on the wallboard.
Layout
Select the layout in which the wallboard is to be displayed.
Refresh in seconds
Enter the refresh time in seconds. The wallboard updates the data at this interval.
Parameter
Description
Formula parameters
The following formula parameters define when the label is displayed in red (“Warning”).
The values for the orange and green labels are automatically calculated and displayed during the configuration.
You can leave the fields for the formula parameters blank.
If you do not enter a value, the input field remains grey and the dynamic coloring for the wallboard is not activated.
Waiting
The number of callers waiting in one or more queues.
Users busy
The number of users in the call.
Users available
The number of users that can currently accept a call.
Ø waitingtime
The average waiting time of a caller in seconds.
Service level
The percentage of answered calls.
Missed
The number of unanswered calls.
For examples and the calculation of threshold values see Calculation of wallboard parameters and sample configurations..
4 If you have selected “Summary view" as the type, you can assign one or more queues to the wallboard by checking the box next to the desired available queues and clicking the appropriate arrow button.
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The assigned queues are displayed in the wallboard. If you select more than one queue, the statistics are summarized respectively added.
For an example wallboard “Summary" see Example view: Summary.
5 If you have selected "List View" as the type, assign the queues by selecting the checkboxes next to the desired available queues and clicking the appropriate arrow button.
* 
Above the queue assignment you configure the color coding for the overview in the summary column; below for each assigned queue individually.
For an example wallboard “List" see Example view: List.
6 Click on "Save”.
*The wallboard is saved and a URL is created in the overview. The URL will redirect you to the wallboard display.
Last modified date: 08/13/2019