8.15 Solution AddOns
With the help of Solution AddOns, which your platform administrator has released for you, you can book and install AddOns such as Swyx VisualGroups, MS Teams Sync, Live Metrics and others for your UC Tenant via SwyxON.
Requirements:
*The platform administrator must approve the desired Solution Add-on for the partner account.
*As a partner, you must install the Solution AddOn on the desired UC tenants for a fee. How to book and install Solution AddOns for a UC Tenant.
 
For Operator UC Tenants, Solution AddOns are ordered via Operator. You have to install or uninstall the ordered Solution AddOns via SwyxOn.
 
For information on Swyx Analytics by aurenz see aurenz.de/en/products/swyx-edition.html.
SwyxONLive Metrics
SwyxON Live Metrics is a Solution AddOn that provides a Prometheus Metrics endpoint for UC tenants. It publishes part of the Swyx performance indicators in Prometheus Metrics format. After provisioning, the UC Tenant provides a new TCP port via which customers can retrieve the metrics using HTTP GET requests. The endpoint is only available via HTTPS and requires authentication.
For example, you can use Grafana to query the data stored in the database and visualize it on a dashboard.
How to book and install Solution AddOns for a UC Tenant
1 Select in the menu UC Tenant.
*The list of your UC Tenants appears.
2 In the row of the corresponding UC tenant, click on Select.
3 Select in the submenu Licenses.
*A list appears with all of your Feature Profiles.
4 Select Solution AddOns.
*A list appears with Your Solution AddOns.
Label
Explanation
Name
Name of the Solution AddOn created.
Description
Description for the Solution AddOn.
Software version
Shows the software version of the Solution AddOn.
URLs
Shows the end point at which the Solution AddOn can be reached via the Internet.
Active
indicates that the corresponding Solution AddOn is activated and can be installed for the UC Tenant.
Installed
indicates that the corresponding Solution AddOn is installed for the selected tenant.
5 Click on in the line of the corresponding Solution AddOn. You can define following settings:
 
For Operator UC Tenants the settings (except for Version) are preconfigured in Operator and cannot be changed in Swyx Control Center.
 
Label
Explanation
Name
Name of the Solution AddOn
Description
A brief description of the functionality (optional)
Installed Version
(visible only for partner administration)
Shows the version of the Solution AddOn installed on the UC Tenant.
Platform standard
(visible only for Partner Administrators)
Displays the version of the Solution AddOn released by the platform administrator.
If the Installed Version is different from the Platform Standard version, the button Update.
Version
(visible only for platform administrators)
Shows the version of the Solution AddOn.
A platform administrator can select the version of the Solution AddOn specific to the UC Tenant from the drop-down list. A version update selected here becomes effective immediately after confirmation for the UC Tenant.
User name (only for Live Metrics)
To protect access to the measurement data of the Swyx installation, you must create authentication data.
User name (only for Live Metrics)
Licenses
Select the desired license from the drop-down list and specify the desired number of licenses.
 
The booking of Solution AddOn licenses incurs costs. Version changes can also cause costs. If you confirm your entries in the next step, an update is carried out immediately. If necessary, the tenant is automatically restarted.
 
6 Click on Save & Update and confirm the popup window by clicking on Order with costs.
*The Solution AddOn is installed for the selected UC Tenant. The installation process takes a few minutes. The partner administration can set up the AddOn (via Remote Admin Connector) for the Tenant after the installation is complete.
To access the administration of your Solution AddOns
You can access the web portal of your Solution AddOn Via VPN connection via browser page or Via Remote Admin Connector.
Via VPN connection
1 You need a VPN tunnel from your location to the SwyxON data centre. The required IP address of the UC Tenant network address can be found in the SwyxON web portal at UC Tenant | Select [desired UC Tenant] | UC Administration.
2 You can access the web portal of your Solution AddOn via the following URL via browser:
Solution AddOn
Admin page
Swyx VisualGroups
http://<Server-IP>/visualgroups/adminvg.aspx
Swyx Analytics by aurenz
https://<Server-IP>:10443 or
http://<Server-IP>:10081
SwyxON Live Metrics
https://<EndpointAddress:Port>/metrics
 
Note that with Swyx Analytics by aurenz, the first time you log in with the username "superuser" without a password. You will then be prompted to specify a SwyxWare Administrator account. Here it makes sense to create a separate Aurenz administration account via the SwyxControlCenter and to store this account for retrieving the CDR data in Aurenz. This ensures a permanent function of Swyx Analytics. For this newly created Aurenz management account, the UPN (username@company.com) must be specified within Aurenz.
 
Via Remote Admin Connector
The Remote Admin Connector for SwyxIt! is a remote access tool that is automatically installed during the SwyxON installation.
1 Open the Remote Admin Connector.
2 Select Token Authentication and fill in the Tenant Name, RemoteConnector Address, and Access Token fields. The required link as well as the corresponding Access Token can be found in the SwyxON web portal at UC Tenant | General Settings | UC Administration under Remote administration or Authentication token.
3 Confirm your entries with OK.
4 You can access the web portal of your Solution AddOn via the following URL via browser:
Solution AddOn
Admin page
Swyx VisualGroups
http://127.0.01:9980/visualgroups/adminvg.aspx
Swyx Analytics by aurenz
https://127.0.0.1:10443/ or
http://127.0.01:10081/
SwyxON Live Metrics
https://<EndpointAddress:Port>/metrics
 
For the administration of the Solution AddOns via Remote Admin Connector a firewall rule for the used ports is required.
 
 
Please note that with Swyx Analytics by aurenz the login of the first query is done with the username "superuser" without password. Then log in with your administrator data via UPN (user.name@company.com).
 
To check the installation of SwyxON Live Metrics
Before you set up Grafana, you should make sure that the metrics can be queried.
The Solution AddOn creates a port mapping from the outside (random TCP port) to the internal TCP port 9182 for the Windows Exporter service.
After the Solution AddOn has been installed, the corresponding endpoint <EndpoingAddress:Port> appears in the URLs column in the Solution AddOns list.
E.g.: rcfg01.dev.engineering:20004 (tcp)
1 Open an Internet browser and enter the following URL in the address bar: https://<EndpointAddress:Port>/metrics
2 Enter the user name and password that you specified during installation.
*The measurement data for the Swyx installation appears. The Solution AddOn has been successfully installed.
To uninstall a Solution AddOn for a UC Tenant
Uninstallation is also possible if the Solution AddOn has been deactivated by the platform administrator.
1 Click UC Tenant | Licenses in the menu.
2 Select Solution AddOns.
3 Click in the line of the corresponding Solution AddOn on .
4 Click on Uninstall.
 
When you uninstall the Solution AddOn, the databases associated with the AddOn are also deleted. Please also note that the UC Tenant may restart automatically.
 
5 Confirm with Yes.