help | 6 Using Studio Inbox | Notes | Managing notes
Managing notes
All the created notes are displayed in the menu bar under Notes. With a click, you can open the note and see the details and processing options.
Option
Explanation
Go to conversation
Go to conversation
Click on this button to open the conversation where you created the note.
Go to contact
Go to contact
Click on this button to open the information of the contact for whom you have created the note.
Mark as done
Mark as done
You can mark a note as done when it has been processed.
Unmark as done
Unmark as done
This button is displayed when a note is already marked as done. You can undo this and process the note later.
Delete
Delete
Click on the Delete button to delete the note.
To mark a note as done 
1 Click Notes in the menu bar.
*The created notes are displayed.
2 Click on the note you want to edit.
*The note opens and you can see the details and processing options.
3 Click Mark as done.
*The note is shown with a strikethrough in the open conversation.
*Under Notes, the status is changed from New to Done.
or
1 Click Notes in the menu bar.
*The created notes are displayed.
2 Click Select and select the note which status you want to change. You can select several notes.
3 Click Set status.
*A pop-up window with following options opens:
*Done
*New
4 Click Done.
*Under Notes, the status is changed from New to Done.
To unmark as done 
1 Click Notes in the menu bar.
*The created notes are displayed.
2 Click on the marked note that you want to edit.
*The note opens and you can see the details and processing options.
3 Click Unmark as done.
*The note is again displayed in the opened conversation without strikethrough.
*Under Notes, the status is changed from Done to New.
or
1 Click Notes in the menu bar.
*The created notes are displayed.
2 Click Select and select the note which status you want to change. You can select several notes.
3 Click Set status.
*A pop-up window with following options opens:
*Done
*New
4 Click New.
*Under Notes, the status is changed from Done to New.
To delete a note 
1 Click Notes in the menu bar.
*The created notes are displayed.
2 Click on the note you want to delete.
*The note opens and you can see the details and processing options.
3 Click on .
*A pop-up window in which you have to confirm the operation opens.
4 Click on .
*The note is deleted.
or
1 Click Notes in the menu bar.
*The created notes are displayed.
2 Click Select and select the note you want to delete. You can select several notes.
3 Click on .
*A pop-up window in which you have to confirm the operation opens.
4 Click on .
*The note is deleted.