This new version of Enreach Contact Desktop contains the following improvements:

To provide clearer guidance on when to log in to or log out of a queue, the number of agents currently logged in is now displayed in the Queue login section. This helps users make better-informed decisions and prevents queues from being left unattended. For more information, see 3.6 Queues & Tools.

From this release onwards, Click2dial is also supported on MacOS.

Callto: and tel: URLs are now fully supported on MacOS. When clicking on a telephone number on a website or in another application, Enreach Contact Desktop will automatically set up a call to the selected number. This ensures a seamless calling experience across platforms.

This release introduces URL-based interaction for seamless integration with third-party systems such as CRM and enterprise applications.

Enreach Contact Desktop now supports remote call control via command URLs and can send webhook notifications to external services for call event handling. Additionally, on macOS, URL commands can be triggered locally using AppleScript, allowing users to start, answer, or end calls directly from scripts. For more information, see 3.8.5.4 URL-Based Call Control Integration.

In cases where a queue call is not offered during the first ringing event but during a subsequent one, the call will now be correctly displayed as a missed call if it was not answered. It will no longer incorrectly appear as an answered call.