• 2 The Graphical Script Editor • Scripts • Optional Blocks – Actions • FollowMe (Redirect Call)
2.4.10.3 FollowMe (Redirect Call)
The FollowMe action attempts to reach the called subscriber (you) at different telephone numbers:
*First you indicate whether or not the call should be picked up immediately, regardless of whether the call is to be connected or redirected.
*If the call is picked up immediately, an announcement will be played, for example, a greeting similar to “Hello, you have reached the xyz company. You will now be connected with the appropriate subscriber”.
*Next, an attempt will be made to deliver the call to you for a specific period of time and/or to redirect the call to other numbers. A time period must be entered for each of these redirections.
*You can specify whether the caller is connected to your Voice Box (answering machine) if all forwardings were unsuccessful.
*You can also indicate whether the caller hears a corresponding announcement before each redirection. It is also possible to cancel the forwarding with the hash key (#) and to switch through to the Voice Box. An example of the corresponding announcement: "Your call will be forwarded. If you would like to be directly connected to the subscriber’s answering machine, please press the hash button”.
*Remote inquiry allows you to listen to the voice messages from any telephone line. When calling your SwyxWarenumber, you identify yourself to SwyxWare using your PIN and can then listen to, repeat and, if necessary, delete first the new and then all existing voice messages. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.
*In the field "Use for the following number", select the numbers to be signaled upon forwarding. If you select "Original destination of the call", the originally dialled number will be signaled.
The action is terminated
*after a successful forwarding (call is picked up),
*by interrupting the connection (e.g. the caller goes on hook)
*if a voice message of the caller was recorded or
*after the Remote Inquiry has been completed.
If it is not possible to record a voice message and the call was not answered, the "No answer" block output is selected.
* 
If a connection subject to costs is set up while forwarding, then these costs will be charged to you.
 
For this block, the tabs "General", "Parameters", "Voice Box", "Remote inquiry" and "Connections" are available under "Properties".
This is how you define the parameters for Call Forwarding
1 To pick up the call immediately, activate “Accept call and play announcement” and
*define the announcement.
You have several options:
*From the dropdown list select a file.
*Browse your hard drive by clicking on .
When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the WAV format and saved in the database on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.
*Click on, to listen to the selected file. Click on to stop playing the file.
*To record a new announcement, click on : You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on .
*To delete the selected file, click on .
* 
The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.
 
2 In the field "Use for the following number", select the numbers to be signaled upon forwarding. If you select "Original destination of the call", the originally dialled number will be signaled.
3 In order to have the call signaled at your desk for a specific period of time (your telephone “rings”),
*activate “Connect call to original destination for” and
*enter how long the call should be signaled until it is redirected.
4 To redirect the call (1st redirection),
*activate “Connect call to” and
*indicate where the call should be transferred. The options include a telephone number or a symbolic name (if this has been recorded in the Phonebook). You can also select the telephone number from the Phonebook or add it from a script variable.
*Then enter the period of time after which the redirection attempt will be cancelled if it was not successful.
5 In case the 1st Redirection attempt was not successful, you can set the 2nd redirection (the same as 1st redirection).
6 In case the 2nd redirection attempt was not successful, you can set the 3rd redirection (the same as 1st redirection).
7 In case no forwarding attempt was successful, you can activate "Transfer call to Voice Box" to connect the caller to Voice Box.
8 To set the parameters for “Voice Box”, click on the “Voice Box…” tab.
9 Specify whether you want to use your normal Standard Voice Box or whether you want to define a special Voice Box (e.g. with a different announcement) for this action.
If you want to use the standard Voice Box, activate this option. You can still change the standard Voice Box here. To do so, click on "Configure…".
10 To set the greeting text for the special Voice Box, activate the "Greeting" option. To do this, you must have previously activated "Use special Voice Box ".
You have several options:
*From the dropdown list select a file.
*Browse your hard drive by clicking on .
When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the WAV format and saved in the database on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.
*Click on, to listen to the selected file. Click on to stop playing the file.
*To record a new announcement, click on : You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on .
*To delete the selected file, click on .
* 
The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.
 
11 Activate “Use DTMF as Caller ID” in order to ask for the caller’s number if the number was not transmitted.
You can define the announcement as you did for the “Welcome Announcement”.
12 Activate “Announcement” in order to set other announcements (this only makes sense if you have already asked for the caller ID in the previous step).
You can define the announcement as you did for the “Welcome Announcement”.
13 Enter how long the caller’s message should be recorded (Timeout) in the field “Maximum message length … seconds”.
* 
It is recommended to limit the message length, since a voice message requires a storage space of 2 to 16 KB per recording second, depending on the compression (e.g. an announcement of 14 seconds corresponds to 28 to 224 KB, an announcement of 1:21 minutes to 1.2 MB).
 
14 If you would like to save the name of the recorded message, activate "Save filename in variable:" and define the variable, in which the file name should be saved.
15 In the "Send e-mail to" field, specify to whom the voice message should be sent.
16 Switch on "Start remote inquiry using * key during Voice Box announcement" to listen to your voice messages from another connection or to be able to change your instant forwarding remotely.
17 Move to tab "Remote Inquiry".
18 Define whether you would like to use your normal Standard Remote Inquiry (with or without PIN) or whether you would like to use a special Remote Inquiry for this action (e.g. with a different PIN):
*If you would like to use the Standard Remote Inquiry, activate this option. It is still possible to change the Standard Remote Inquiry here. To do so, click on "Configure…".
The "Standard Remote Inquiry" tab will open.
*If you would like to configure a special Remote Inquiry, which is only valid for this action, activate the option "Use special Remote Inquiry".
19 Define the PIN (Personal Identification Number) to be used for identification and confirm this here.
Select a five-digit, non-trivial sequence of numbers and confirm it.
* 
If you configure the Standard Remote Inquiry within a Call Forwarding or system rule, you will always be asked for your user PIN. There is no checkbox for this. If you are calling from your own extension number, for which this Call Forwarding was configured, you will not be asked for your PIN.
 
20 Click to return to the “Parameters” tab.
21 Activate “Play announcement while connecting”, in order to play an appropriate announcement before each redirection attempt.
You can define the announcement as you did for the “Welcome Announcement”.
22 Activate "Voice Box start with the help of the # -key" to offer the caller the possibility to leave a message immediately on the Voice Box of the desired subscriber by pressing the # -key.
23 Click on “OK”.
The “FollowMe” block can be seen on the grid interface and it available for further processing.
Links
On this tab you will find all outputs associated with this block. The outputs are described as follows:
Output
Explanation
Connected
This exit is chosen if the call was successfully connected.
No answer
This exit is chosen if the call was not successfully connected. There is no forwarding to Voice Box. The connection still exists.
Voice message (timeout)
This output is selected when the maximum length of the voice message has been recorded. The connection still exists.
Voice message (call ended)
This output is selected when the call was canceled during recording of the voice message, a message was recorded and sent.
Remote Inquiry (successful)
This output is selected if a remote query of voice messages was successfully performed during the call.
Remote Inquiry (Access Failed)
This exit is chosen, if a Remote Inquiry was initiated during the call, however, access to the mail server failed. No voice messages could be delivered to the caller.
Disconnected
This exit is chosen, if the call was disconnected, no message was recorded.
In the first column "Visible", you can define whether each output should be shown in the script window.
* 
The "Visible" column is only used to define the visibility of the links in the script window. This setting helps to maintain the clarity of the script. You cannot remove outputs, i.e. the connections must be kept, otherwise an error will occur in the script.
 
The second column "Default" contains the default name of the output. This provides information about events during the execution of a block so that additional appropriate connections can be created. This fixed name cannot be changed. You can assign your own identifying names to the various contact surfaces in the column "Link name". This name will later appear in the block in the grid interface.
In the last column "Linked to" you see which block input this output is connected to. Here you have the option of selecting a link from a select list, which contains all available blocks.