• 2 Call Routing • Defining Actions • Change Order within Sequence of Actions
2.5.10 Change Order within Sequence of Actions
If a rule applies, then the actions and nested sequences of actions will be executed in the order which has been specified.
This is how you move an action or a nested sequence of actions within a sequence of actions
1 Select the sequence of actions to be modified from the list found under “Name of Sequence of Actions”.
The contents of the sequence of actions are shown under “Used Actions and Sequence of Actions”.
2 Select “Used Actions and Sequence of Actions” and click on the action/nested sequence of actions you would like to move.
You will find a brief explanation under “Description”.
3 Click on
* “Arrow up”, in order to move the action/nested sequence of actions towards the top of the list,
* “Arrow down”, in order to move the action/nested sequence of actions towards the bottom of the list.