• 2 Call Routing • Editing the Rule Book • Changing the Order of the Rules for the Check
2.3.3 Changing the Order of the Rules for the Check
The rules are processed in the order given here. Rules, which are located further down the list, will not be checked at all if one of the rules located towards the top of the list has already been executed.
This is how you move a rule
1 In the window, click on the rule you want located under "use the following Rules in this order".
The contents of the rule will be shown under “Description: This rule will be used…”.
2 Click on
* “Arrow up”, in order to move the rule towards the top of the list
*“Arrow down”, in order to move the rule towards the bottom of the list