help | 2 Call Routing | Parameters of the Actions | FollowMe (Redirect call)
FollowMe (Redirect call)
The FollowMe action attempts to reach the called subscriber (you) at different telephone numbers:
*First you indicate whether or not the call should be picked up immediately, regardless of whether the call is to be connected or redirected.
*If the call is picked up immediately, an announcement will be played, for example, a greeting similar to “Hello, you have reached the xyz company. You will now be connected with the appropriate subscriber”.
*Next, an attempt will be made to deliver the call to you for a specific period of time and/or to redirect the call to other numbers. A time period must be entered for each of these redirections.
*You can indicate whether the caller should be transferred to your Voicemail (answering machine) if all of the redirections remain unsuccessful.
*You can also indicate whether the caller hears a corresponding announcement before each redirection. Here it is also possible to cancel the redirection with the hash button(#) and to be transferred to Voicemail. An example of the corresponding announcement: "Your call will be forwarded. If you would like to be directly connected to the subscriber’s answering machine, please press the hash button”.
*Remote Inquiry enables you to listen to your voice mails from any telephone. When you are called at your SwyxWare number, you identify yourself to SwyxWare with your PIN and only then you can listen to, repeat, or delete the new voice mails and afterwards all existing voice mails. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.
The action is terminated
*after a successful forwarding (call is picked up),
*by interrupting the connection (e.g. the caller goes on hook)
*if the caller has recorded a Voicemail or
*after the Remote Inquiry has been completed.
* 
If a connection subject to costs is set up while forwarding, then these costs will be charged to you.
 
This is how you set the parameters for the FollowMe action 
1 To pick up the call immediately,
*activate “Accept call, play announcement” and
*define the file for the announcement.
You have several options:
*From the dropdown list select a file.
*Browse your hard drive by clicking on .
*Click on, to listen to the selected file. Click on to stop playing the file.
*To record a new announcement, click on : You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on .
*To delete the selected file, click on .
* 
The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.
 
2 In order to have the call signaled at your desk for a specific period of time (your telephone “rings”),
*activate “Connect call to original destination for” and
*enter how long the call should be signaled until it is redirected.
3 To redirect the call (1st redirection),
*activate “Connect call to” and
*define where the call should redirected (it is possible to indicate a telephone number or a symbolic name if it has been entered in the Phonebook. The telephone number can also be selected from the Phonebook.) and
*enter the period of time after which the redirection attempt will be cancelled if it was not successful.
Additional external numbers can be entered for use with "Parallel Call Signaling". This makes it possible to signal the connected call parallelly on all terminal devices referenced by the entered numbers. The call is made on the device which is first to pick up the call.
For detailed information on the use of the Phonebook, please see the SwyxIt! documentation.
4 In case the 1st redirection attempt was not successful, you can set the 2nd redirection (the same as 1st redirection).
5 In case the 2nd redirection attempt was not successful, you can set the 3rd  redirection (the same as 1st redirection).
6 If none of the redirection attempts were successful, you can activate “Connect call to Voicemail” to connect the caller to the Voicemail.
7 Open the tab “Voicemail”.
8 Define whether you would like to use your normal Standard voicemail or whether you would like to use a special voicemail for this action (e.g. with a different announcement).
If you would like to use the Standard voicemail, activate this option. It is still possible to change these values here. To do so, click on "Configure…".
9 To define the text of the welcome announcement, activate “Welcome announcement”.
You have several options:
*From the dropdown list select a file.
*Browse your hard drive by clicking on .
Click on, to listen to the selected file. Click on to stop playing the file.
*To record a new announcement, click on : You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on .
*To delete the selected file, click on .
* 
The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.
 
10 Activate “Use DTMF as Caller ID” in order to ask for the caller’s number if the number was not transmitted. In this case, the caller can transmit his number (Caller ID) using DTMF tones.
You can define the announcement as you did for the “Welcome Announcement”.
11 Activate “Announcement” in order to set other announcements (this only makes sense if you have already asked for the caller ID in the previous step).
You can define the announcement as you did for the “Welcome Announcement”.
12 Enter how long the caller’s message should be recorded in the field “Maximum message length … seconds” (Timeout).
13 Indicate who the e-mail should be sent to in the field “Send E-mail to”.
14 Activate "Start Remote Inquiry using the *-key during Voicemail announcement" in order to listen to your voice mails or to remotely change your Call Forwarding Unconditional from another line.
15 Move to tab "Remote Inquiry".
16 Define whether you would like to use your normal Standard Remote Inquiry (with or without PIN) or whether you would like to use a special Remote Inquiry for this action (e.g. with a different PIN):
*If you would like to use the Standard Remote Inquiry, activate this option. It is still possible to change the Standard Remote Inquiry here. To do so, click on "Configure…".
*The "Standard Remote Inquiry" tab will open.
*If you would like to configure a special Remote Inquiry, which is only valid for this action, activate the option "Use special Remote Inquiry".
17 Define the PIN (Personal Identification Number) to be used for identification and confirm this here.
18 In the field "Mail server" enter the name of the mail server to which your voice mails shall be sent.
19 In the field "User account" enter your user account for this mail server.
20 Enter your password on this mail server and confirm it.
21 Enter the name of the e-mail folder containing the new voice mails. Use "INBOX" as a synonym for "mail received"
* 
Enter a subdirectory here and please make sure that the correct name, e.g. “INBOX/Voicemails” is completely entered. (In this case use a ’/’ and not a ’\’).
 
22 You can also define if SwyxServer shall use the security protocol SSL (Secure Socket Layer) during checking the voice mails at your mail server. Your mail server must support this protocol.
The entry of the user PIN is always activated for this action.
23 If you only want to listen to your voice mails, select the option "Use only E-mails from SwyxServer's originating voicemail address".
24 Click on "OK" to close the window.
You then return to the window “Action: FollwoMe".
You will find detailed information on the use of Voicemail in Voicemail.
You will find detailed information on the use of Remote Inquiry in Remote Inquiry.
25 Activate “Play announcement while connecting”, in order to play an appropriate announcement before each redirection attempt.
You can define the announcement as you did for the “Welcome Announcement”.
Activate “Start Voicemail using the #-key” to give the caller the opportunity to press the hash button and immediately leave a message on the Voicemail of the subscriber he or she is trying to reach.
26 Click on “OK”.
Last modified date: 05/20/2022