Update Licenses(kb2876)
If you want to update an older version, you need so-called update licenses. In combination with an existing license, an update license allows the installation of a newer software version.
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Before a new version is installed, you must have the necessary update license with the appropriate number of users. SwyxWare will not be available again until after input of the update license.
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If you want to update an older version, please contact your Swyx partner or Support.
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Number of Update Licenses
You need update licenses for all users of SwyxWare.
Example:
If you operate SwyxWare with 100 users, you will need an update license for 100 users.
Receipt of Update Licenses
An update license cannot be directly or separately purchased. You can purchase Swyx Update Service (SUS) for a certain period of time. During this period you will receive the required update licenses directly from Swyx.
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Please note that Swyx will not automatically send you the required update licenses based on an existing Swyx Update Service (SUS) license. Please request these by e-mail (license@Swyx.com)..
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Swyx Update Service (SUS)
You need a Swyx Update Service license for every already licensed user. A Swyx Update Service license has a validity period of up to 3 years. During this period you will receive the required Swyx Update Service update licenses directly from Swyx.
Example:
You have a SwyxWare version with 100 users. Therefore, you need 100 update licenses in order to upgrade to a later SwyxWare version. You buy a Swyx Update Service license for 100 users for a period of 3 years, and receive the required SwyxWare update licenses right away. The same naturally also applies for all other required update licenses within the coming 3 years.
The validity period of a Swyx Update Service license begins with the first permanent license key for your SwyxWare. This can be extended by the additional purchase of new Swyx Update Service Licenses.
Updates of older versions require an update key.
If you want to update an older version, you need so-called update licenses, which was created exactly for the new version required. You cannot upgrade to any newer version.
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The number of users or voice channels will not be changed during the update.
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You can obtain more information on this subject from your sales representative.
