1 Introduction

Enreach Contact DesktopNEW allows you to make and receive calls directly either from the native client on your computer or in a web browser without the need for additional software. It also gives you full access to your contacts, advanced call control, chat, reachability management and queue management.

You need an Enreach Contact subscription to use Enreach Contact Desktop.

The following features are available, amongst others:

Starting and receiving calls

Advanced call control (Transferring, holding and switching calls between devices)

Chat with colleagues in single or group chats

Full access to your contacts

Viewing your colleague’s presence

Editing your own presence

Managing your reachability by setting call forwardings or REACH status override

AI assistant Shomi

Logging in to or logging out from queues

Voicemail transcription

For a comprehensive overview and full feature list, see Feature availability.

Further Online Help

Online Help	URL
Enreach Contact	https://help.enreach.com/contact/1.00/web/Enreach/en-US/
Enreach Contact Desktop	https://help.enreach.com/desktop/1.00/web/Enreach/en-US/
Enreach Contact Android	https://help.enreach.com/umc/1.00/Android/Enreach/en-US/
Enreach Contact iOS	https://help.enreach.com/umc/1.00/iOS/Enreach/en-US/
Enreach Contact Qboard	https://help.enreach.com/qboard/1.00/web/Enreach/en-US

Feature availability

This documentation describes Enreach Contact DesktopNEW. The previous Enreach Contact Desktop client remains available.

The following tables show features available in both clients, differences in their implementation, and features currently available only in the previous client.

Feature overview

The following features are available in both clients unless marked “New client only”, then its only available in the Enreach Contact DesktopNEW client.

Category	Feature
Login & Account	Login with Enreach Contact credentials
	Log out
	Change interface language
	About (app version, onlinehelp, EULA, provacy statement) New client only: Download logs
Calling & Call Control	Dialer / keypad for internal, fixed and mobile numbers
	Answer, reject/ignore incoming calls
	Forward incoming calls directly to voicemail
	Blind transfer (without consultation)
	Attended transfer (with consultation) and toggle between parties
	Conference with three participants
	Put call on hold
	DTMF input during an active call
	Device switch: move an active call to another device
	Select device for outgoing calls (mobile, softphone, deskphone)
	Select device(s) for incoming calls
Contacts & Presence	Contact list with presence indicator (Online, Away, Busy, Offline, Available for calls)
	Search by name/number and filter (Favorites, Company, Personal, Microsoft/Outlook)
	Favorite contacts
	Manual presence override (Away, Busy, Offline)

Call History & Voicemail	Call list with incoming, outgoing, missed calls and voicemails
	Filters (Queue, Group, Outgoing, Incoming, Missed, Redirected, Voicemail, Summary)
	Listen to and delete voicemails New client only: Download voicemail and adjust playback speed
	Voicemail transcription and copy to clipboard

Chat	Single chats (start, delete, call participant from chat)
	Group chats (create, rename, add/remove members, delete as admin)
	Search and filter chats (single/group, favorites/pinned)
	Mute/unmute chats
	Favorite/pin chats at the top of the list
	Messages synced with Enreach Contact Mobile

Reachability	Call forwarding: conditional and unconditional, to voicemail or number
	My Caller ID: Automatic, Manual (personal/company number) or Hidden
	REACH status override with expiry date/time
	Automatic status "While in Enreach Meetings"

Queues	Log in/out of individual queues
	Log in/log out of all (or favorite) queues at once
	Access to Qboard wall board
Shomi AI Assistant	Call recording & analysis with call summaries
	Record a meeting by calling Shomi
	Translate summary, send by email, push to CRM
	Chat with Shomi (questions about Shomi's features)
	Auto-start call analysis via REACH profile
	Delete conversation data (audio and text)
	Shomi settings: Shomi on top of contact list, auto-email summaries
Integrations	Contact Connect (CRM/ERP caller recognition, action buttons, switching between systems)
Integrations	Microsoft 365 integration (Outlook contacts in phonebook and caller recognition

Audio & Devices	Select microphone, speaker and ringtone device with volume sliders
Audio & Devices	Headset button support

Features currently available only in the previous client

Enreach Contact DesktopNEW is continuously being developed and enhanced. Some features available in the previous Enreach Contact Desktop Client are not available yet in the new client. The following table provides an overview of these features:

Category	Feature
Login & Account	Microsoft 365 Single Sign-On
	HTTP/HTTPS proxy support
	Password reset
Calling & Call Control	Shomi Call Screener
	Click to dial
	Select to dial
	Assistant groups

Contacts & Presence	Add contact to personal phonebook
	Search for contact in CRM
	Call pickup via contact list
	See the caller when a colleague receives a call
	Group and Queue extensions in contact list
Call History & Voicemail	Visibility who answered the call on groups and ring-all queue strategy
Apps	Switchboard
	DialoX inbox
	Meetings
Integrations	Google contacts
Terminal server	Terminal server support
Audio & Devices	Advanced audio settings
Audio & Devices	Ringtones settings

Other	Edit user profile and upload avatar
	Video settings
	Notification settings
	Panels (e.g. colleague panel)
	Admin: number plan override

Feature availability may change as new functionality is added to Enreach Contact DesktopNEW.