5.7.4 Start Shomi call-analysis automatically via Reach
Users can also automatically start Shomi call-analysis when they answer a call. This can be enabled by enabling the ‘Auto start call-analysis’ option in a Reach profile. When this Reach profile is active all incoming calls will be automatically analysed by Shomi. See 10.2 Setting up the REACH profile for more information on how to configure Reach.
To access the full functionality of Reach, including recording and transcription features, the users must have an active and valid Web user account. Additionally, access to the Enreach Contact Desktop Client is required.