Configuration of the Standard Voicemail

Voicemail and Remote Inquiry 〉 Configuration of the Standard Voicemail

In order to receive voice mails you should first configure your standard voicemail. This is usually done directly after the installation of SwyxIt!, using the recording wizard. However, you can change the standard voicemail at any time in the Call Forwarding Configuration (see This is how you configure your Standard Voicemail).

You can specify the following options:

the welcome message that a caller hears

the possibility of leaving a message at all

the length of the recorded messages

the e-mail address to which the voicemail is sent

the use of Remote Inquiry

Remote Inquiry can be used, e.g. from another line, to check your voice mails or to change your call forwardings.

You can design more extensive call handling using the Call Routing Manager. For further information, please refer to the documentation "Call Routing Manager". There you will learn how to define special announcements for particular callers and also how to send the corresponding Voicemail to another e-mail address.

This is how you configure your Standard Voicemail

You have several options:

1. Go to the menu bar and click on "Settings | Configure Call Forwardings...".

1. Click with the right mouse button on the SwyxIt! user interface.

The context menu will appear.

2. Click on "Settings | Configure Call Forwardings...".

In each case, the "Properties of..." window will appear.

3. Open the tab "Standard Voicemail".

4. Activate the checkmark "Welcome" to define the welcome message.

During installation, the Recording Wizard already prompted you to record the welcome message for voicemail - you can change it here.

5. Define the announcement to be played.

You have several options:

From the dropdown list select a file.

Browse your hard drive by clicking on

.
When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the supported WAV format and saved in your personal directory on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.

Click on

the Start button to listen to the selected file. Click on

the Stop button to stop playing the file.

To record a new announcement, click on

: You will now be prompted to enter a file name. The following window appears: “Start Recording”. Click on “Start” to begin recording the announcement. Stop recording by clicking on

To delete the selected file, click on


	The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.

6. Turn "Record Voicemail"

on in order to play an announcement for the callers and to record voice mails. Here you can also limit the length of the recording so that the files, in which the messages are stored, do not become too large.

off, in order to play an announcement for the callers but not to record any Voice mails.


	Please remember that it makes sense to limit the length of the message because, depending on the compression used, each recorded second of a Voicemail requires 2 to 16KB of memory space (therefore, an announcement which is 14 seconds long requires, e.g. 28 to 224 KB, and an announcement which is 1:21 minutes long requires up to 1.2 MB).

7. In the "Send Voicemail to E-mail address" field, you must indicate the e-mail address to which all voice mails are to be sent.

You can enter several E-mail addresses here. They must be separated by a semicolon.

You will then find each recorded Voicemail in your e-mail client (e.g. Outlook) as an attachment to an e-mail. Double-click on the attachment in order to listen to this Voicemail.

8. Activate "Start Remote Inquiry using the *-key during Voicemail announcement" in order to listen to your voice mails or to remotely change your Call Forwarding Unconditional from another line.