Controlling devices with SwyxCTI and SwyxCTI+
Using Swyx Connector for Skype in CTI mode allows you to control devices from your computer.
The following options are available with SwyxCTI:
SwyxIt!Skype Connector controls a SwyxPhone or a certified SIP phone
The following options are available with SwyxCTI+:
Skype ConnectorSwyxIt! controls a Third Party device
Skype ConnectorSwyxIt! controls an external phone
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If you have selected “Trust this certificate for this session” during log-on to SwyxServer, this dialog appears again after you started CTI pairing. You need to agree to the SwyxServer connection in order to further use Swyx Connector for Skype.
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To activate SwyxCTI for the control of a SwyxPhone or certified SIP phone
1 Click on the “Options” symbol in the Skype Connector main window.
The “Settings” menu appears.
2 Select „Open CTI...“.
A dialog window appears, where you can change your CTI settings.
3 Switch the toggle in the “Enable CTI” line to “on”.
4 Select the "Device" radio button and select the desired device with the corresponding option from the drop-down list.
| Only devices that have been previously registered to your user account by your administrator are available. |
5 Click on “Start CTI pairing”.
6 Switch the toggle in the “Use CTI each time I start Skype Connector” line to “on”, if you would like SwyxCTI to be enabled automatically with each start.
| Click on the „CTI“ button on the lower menu bar in the Skype Connector main window to access the CTI settings directly, e.g. if you would like to disable CTI. |
How to enable SwyxCTI+ for the control of a Third Party device
1 Click on the “Options” symbol in the Skype Connector main window.
The “Settings” menu appears.
2 Select „Open CTI...“.
A dialog window appears, where you can change your CTI settings.
3 Switch the toggle in the “Enable CTI” line to “on”.
4 Select the "Device" radio button and select „SwyxIt!/SwyxPhone“ from the drop-down list.
| Only devices that have been previously registered to your user account by your administrator are available. |
5 Click on “Start CTI pairing”.
6 Switch the toggle in the “Use CTI each time I start Skype Connector” line to “on”, if you would like SwyxCTI+ to be enabled automatically with each start.
| Click on the „CTI“ button on the lower menu bar in the Skype Connector main window to access the CTI settings directly, e.g. if you would like to disable CTI. |
How to enable SwyxCTI+ for the control of an external phone
1 Click on the “Options” symbol in the Skype Connector main window.
The “Settings” menu appears.
2 Select „Open CTI...“.
A dialog window appears, where you can change your CTI settings.
3 Switch the toggle in the “Enable CTI” line to “on”.
4 Click in the line “Number of external phone to control”.
An input field appears.
5 Enter the desired phone number.
6 Click on “Start Pairing”.
The external phone rings.
A status notification on the device search and/or a call for action appears in the CTI dialog window.
The “CTI” button with the number of the connected device appears in the Skype Connector main window.
7 Pick up the receiver of the desired device and follow the instructions.
You can now use the SwyxCTI+ features for external phones.
8 Swyx Connector for SkypeSwitch the toggle in the “Also deliver calls to this number, even if Skype Connector is not running” line to “on”, if you would like to forward incoming calls to the external phone, even when the computer is turned off or CTI is disabled.
9 Switch the toggle in the “Use CTI each time I start Skype Connector” line to “on”, if you would like SwyxCTI+ to be enabled automatically with each start.
| Click on the „CTI“ button on the lower menu bar in the Skype Connector main window to access the CTI settings directly, e.g. if you would like to disable CTI. |
