help Using SwyxIt! with VisualGroups › Deactivating Automatic Call Delivery
Deactivating Automatic Call Delivery
You can deactivate the call delivery of calls to your internal number for single or all queues.
To disable automatic call delivery 
1 Click on the “Criteria" tab.
*The list of your queues appears.
2 Click on the settings symbol in the line of the appropriate queue.
*Your criteria are displayed.
3 Click on the settings symbol in the “Call dispatch” line.
4 Activate the checkbox in the “Not active” line.
5 Click on any tab to leave the selection view.
*Calls are not forwarded to your internal number anymore.
* 
You can still answer calls manually.
* 
If you set both, the “No active time criterion” and the “No active quantity criterion” at the same time, automatic call delivery is also deactivated (passive mode).
Last modified date: 12.12.2019