help Configuring VisualGroups › Further configuring › Call Strategies › Strategy “Simple”: Based on the number of connected calls
Strategy “Simple”: Based on the number of connected calls
Technical Information
Triggers that reset the timestamp “waiting since":
Handling calls (calls via SwyxWare and VisualGroups)
*disconnecting a call (outbound)
*disconnecting a call (inbound)
Examples:
1. VisualGroups scenario:
*Order of call 1 = A,B,C,D
The call rings at A and is not answered.
The call rings at B, is connected and then disconnected.
*Order of call 2 = A,C,D,B
2. Non-VisualGroups scenario:
Call 1 does not come from the VisualGroups queue.
The call rings at A, is connected and then disconnected.
*Order of call 2 = B,C,D,A
3. Non-VisualGroups scenario 2:
Call 1 does not come from the VisualGroups queue.
The call rings at A and is not answered.
*Order of call 2 = A,B,C,D
Last modified date: 09.06.2019