help Using SwyxIt! with VisualGroups › Defining criteria for automatic call delivery › Defining the waiting time until the automatic call delivery (time criterion)
Defining the waiting time until the automatic call delivery (time criterion)
You can define a waiting time after which queue calls are automatically forwarded to your internal number.
To define a waiting time for automatic call delivery 
1 Click on the “Criteria" tab.
The list of your queues appears.
2 Click on the settings symbol in the line of the appropriate queue.
Your criteria are displayed.
3 Click on the settings symbol in the line of your current time criterion.
4 Activate the checkbox in the line of the appropriate setting.
*Immediately = The next queue call is forwarded to your number without delay (system default)
*After n seconds = the next queue call is forwarded to your internal number after the selected time
* 
If “No active time criterion” is set as queue criterion the user is in passive mode.
5 Click on any tab to leave the selection view.
Last modified date: 09.06.2019