Deactivating Automatic Call Delivery
You can deactivate the call delivery of calls to your internal number for single or all queues.
To disable automatic call delivery
2 Click on the settings symbol 
in the line of the appropriate queue.
in the line of the appropriate queue.
3 Click on the settings symbol in the “Call dispatch” line.
in the “Call dispatch” line. | You can still answer calls manually. |
| | If you set both, the “No active time criterion” and the “No active quantity criterion” at the same time, automatic call delivery is also deactivated (passive mode). |
Last modified date: 08/12/2019