This chapter describes the serversided installation of VisualGroups from 1.1 on. The use of the client is described in Using SwyxIt! with VisualGroups.

VisualGroups offers the possibility of visually managing call queues in SwyxIt!. Incoming calls are automatically queued and forwarded to available users. Missed calls can be traced back. Additionally, VisualGroups Enhanced offers a statistic function.

A queue is a SwyxWare user including a Call Routing Script and an assigned number. The users’ SwyxIt! or NetPhone clients receive and display the queue calls using VisualGroups skins.

According to the “longest inactive” principle, the queue calls are automatically forwarded to the users’ internal number. The user determined by the system then has a defined time to answer the call before the caller is being forwarded to the next available user. After a call the user has a wrap up time defined by the administrator in which no calls can be forwarded from the system to the user.