help | 3 Telephoning with the Swyx Connector for Microsoft Teams | Call Journal
3.3 Call Journal
The call journal provides an overview of your calls.
* 
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
 
* 
Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
 
You can filter the calls by opening the dropdown list and clicking on the respective entry:
*All
*Missed
*Incoming
*Outgoing
*Callbacks
To start a call from the Call Journal 
1 In the Microsoft Teams menu bar, click .
*The Swyx Connector for Microsoft Teams appears.
2 In the menu bar click on Call Journal.
*The Call Journal appears.
3 Click on Dial in the line of the corresponding contact.
To answer a callback request 
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 In the menu bar click on Call Journal.
*The Call Journal appears.
3 Click on Missed.
*The list of your missed calls appears and callback requests are marked by a red circle.
4 Move the mouse pointer over the corresponding entry and click on Call.
*The SwyxIt! client appears and the call is set up.
To display your callback requests 
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 In the menu bar click on Call Journal.
*The Call Journal appears.
3 Click on Callbacks.
*The list of your own callback requests appears.
To delete entries in the Call Journal 
1 In the Microsoft Teams menu bar, click .
*The Swyx Connector for Microsoft Teams appears.
2 In the menu bar click on Call Journal.
*The Call Journal appears.
3 Click on and confirm with Delete.
*The entries in the Call Journal are deleted.
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When deleting entries, the current filter setting is taken into account, i.e. only the entries currently displayed are deleted.
 
or
3 Click on one or more entries and then on to delete only the selected voicemails.
Information about the calls
Further information on the calls is listed in the Call Journal:
Status
Explanation
Name/Number
Name/phone number of the caller
Date/Time
Time of the call
Connected with
Here you can see who answered the call for you.
State
Only for incoming calls (Incoming, missed or all calls). Here you can see, for example, whether a call has been answered or forwarded.
Duration
Only for answered calls. The duration of the call is specified here.
Call status
In the call journal you can see in the State column what has happened to an incoming call.
Symbol
Explanation
Incoming call
Outgoing call
Incoming call (forwarded to voicemail)
Missed call
Incoming call (forwarded)
Last modified date: 06.14.2023