3.8 Call recordings
With the appropriate authorizations, you can record calls in SwyxIt!. You can play your recordings directly with SwyxIt!.
You have the following options on the Call recordings tab:
*display and listen to the recordings
*dial the conversation partner
Information on the Call recordings
Further information about the calls is shown:
Status
Explanation
Name/Number
Name/phone number of the caller
Date/Time
Time of the call
Duration
The duration of the call recording is specified here.
Action
Options to react to the call:
You can call the caller back.
You can listen to the call recording.
To listen to your Call recordings
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The overview of your Call recordings appears.
3 Move the mouse pointer over the desired call recording and click under Action.
*The Call recording is played.
To record a call
You are having a phone conversation.
1 Click on the line display.
2 In the pop-up window, click on Start recording .
*Your conversation partner will hear a sound signal and the conversation is recorded.
To record only individual parts of the conversation, switch the recording function on or off repeatedly during the call.
To start a call from the Call Recordings
1 Click on in the menu bar.
*The overview of your Call recordings appears.
2 Move the mouse pointer over the desired entry and click under Action.
or
2 Double-click on the desired entry.
*The call is initiated.
To delete a Call recording
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The overview of your Call recordings appears.
3 Click on to delete all displayed Call recordings.
or
3 Click on one or more entries and then on to delete only the selected call recordings.
4 Confirm the deletion by clicking on Delete.
*The selected Call recordings are deleted.