3.6 Call journal
The call journal offers an overview of your calls.
 
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in Swyx, please contact your administrator.
 
 
Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
 
You can filter the calls by clicking on the respective entry:
*All
*Missed
*Incoming
*Outgoing
*My Callback Requests
Information on the calls
Further information about the calls is shown in the call journal:
 
Depending on the size of the window, a category may be hidden. This is indicated by the icon. Change the window size to display it.
 
Status
Explanation
Status
For incoming calls only (Incoming, Missed or All). Here you can see, for example, whether a call was picked up or forwarded.
Name/Number
Name/phone number of the caller
Date/Time
Time of the call
Connected to
Here you can see who answered the call for you.
Call for
Here you can see which number the caller originally dialed, i.e. if the call was forwarded or not.
Duration
Only for answered calls. The duration of the call is specified here.
Action
Options to react to the call:
You can call the caller back.
You can send an e-mail to the caller.
You can send call information to DATEV, see 4.2 DATEV.
Status of the Calls
In the call journal you can see what happened with an inbound call.
Symbol
Explanation
Incoming call
Outgoing call
Incoming call (forwarded to Voice Box)
Missed call
Incoming call (forwarded)
The caller has left a Callback Request.
Sorting call journal entries
You have the possibility to sort the entries of the call journal in ascending or descending order according to information on the calls.
To sort the entries of the call journal
1 Click on in the menu bar.
*The Call journal appears.
2 If necessary, select a tab (All, Missed, Incoming, Outgoing or My Callback Requests).
*The calls are listed.
3 Click on next to the category (Name, Number, Date/Time, Connected with, Call for, Duration by which you want to sort.
*The icon changes and the entries are sorted accordingly:
*: the entries are sorted in ascending order.
*: the entries are sorted in descending order.
Click on the displayed icon to change the sorting order ( or ) or to cancel the sorting ().
To start a call from the call journal
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The Call journal appears.
3 If necessary, select a tab (All, Missed, Incoming, Outgoing or My Callback Requests).
4 Move the mouse pointer over the desired entry and click under Action.
or
4 Double-click on the desired entry.
*The call is initiated.
To send an e-mail from the call journal
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The Call journal appears.
3 Move the mouse pointer over the desired entry and click under Action.
*The standard app for e-mails is started and a new e-mail is generated that already contains the contact's data (name, number, time of the call).
To display your callback requests
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The Call journal appears.
3 Click on My Callback Requests.
*The list of your own callback requests appears.
To answer a callback request
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The Call journal appears.
3 Click on Missed.
*The list of your missed calls appears. Callback requests are marked with .
4 Move the mouse pointer over the corresponding entry and click under Action.
or
4 Double-click on the desired entry.
*The call is initiated.
To delete entries from the Call journal
1 Click on in the Microsoft Teams menu bar.
*The Swyx Connector for Microsoft Teams appears.
2 Click on in the menu bar.
*The Call journal appears.
3 Click on and confirm with Delete.
*The entries in the call journal are deleted.
 
When deleting entries, the current filter setting is taken into account, i.e. only the entries currently displayed are deleted.
 
or
3 Click on one or more entries and then on to delete only the selected voice messages.