3.3 Calls
Click on 
to open the Recents list. All your ingoing, outgoing and missed calls are displayed here. You can also start calls from the recents list, see 4 Enreach Contact App for Microsoft Teams options.
to open the Recents list. All your ingoing, outgoing and missed calls are displayed here. You can also start calls from the recents list, see 4 Enreach Contact App for Microsoft Teams options.Search bar
In the search bar you can search for names, extension numbers, queues and groups.
Filtering
Click on to display multiple options when filtering calls. If a filter is active, the icon changes to .
Option | Explanation |
|---|---|
Queue | Activating this filter shows all your incoming, outgoing and missed queue calls. |
Group | This filter shows all your incoming, outgoing and missed group calls. |
Outgoing | This filter shows all outgoing calls you have made. |
Incoming | This filter shows all incoming calls you have received. |
Missed | This filter shows all calls you did not answer. |
Redirected | This filter shows all calls that were redirected to another destination. |
Voicemail | This filter shows all calls that were forwarded to your voicemail. |
Summary | This filter shows all calls that have been analyzed and summarized by Shomi. |