help • 8 Creating and editing UC Tenants • View voice message transcription metrics
8.37 View voice message transcription metrics
Voice message transcription is the conversion of incoming voice messages for users and user groups into text. If this function is activated for the UC Tenant, you can view the corresponding data.
How to view the transcription data of a UC Tenant
1 Select in the menu UC Tenant.
*A list appears with all UC Tenants or the selected Partner’s UC Tenants.
2 In the row of the corresponding UC tenant, click on Select.
*The following submenu appears UC Tenant. You can edit the settings for the selected UC Tenant.
3 Select in the menu UC Tenant | Maintenance.
4 Click on Voice Transcription.
*The following information is available:
Label
Explanation
Action
Name of the logged function.
Statistics for
Period in which the data was collected.
Completed Requests
Number of successfully completed transcriptions
Incomplete Requests
Number of failed transcriptions
Total Requests
Number of all transcription processes
Last completed Request
Date and time of the last transcription process.
Pending Transcripts
Number of active transcription processes
Total Duration of all Messages (in seconds)
The total duration of all transcribed voice messages
Total Duration of all Transcriptions (in seconds)
The total duration of all transcription processes
Longest Duration for Transcription (in seconds)
The duration of the longest transcription process
Data sent
The amount of data transferred during transcription
Total Chars
The number of characters generated when converting voice messages to text.