8.35 Check storage space for trunk recordings
You can view how much storage space is still available for trunk recordings on a UC tenant or on premises tenant.
When saving and processing personal data, observe the appropriate applicable legal data protection regulations.
Storage of the trunk recordings
While recording a trunk recording, the data is temporarily stored in a temporary file on the hard disk of the SwyxServer or virtual machine. Subsequently, the trunk recordings are forwarded to the configured target database. If there is no connection to the database or the capacity of the database is not sufficient for new data, the data will remain in the temporary file.
The space for temporary data is limited and is also used for other system processes. Data overflow may affect the functionality of the tenant.
To avoid loss of stored data, make sure that the configured database is available and still has enough space for new data.
A customer administrator has the option to download the trunk recordings from the database, e.g. to archive desired recordings in a different location. See help.enreach.com/controlcenter/latest.version/web/Swyx/en-US/index.html#context/help/download_record_$
UC tenants store trunk recordings in Enreach S3 storage. On Premises Tenants use the internal SwyxWare SQL database. On Premises customers can set up S3 storage with a third-party provider and connect to SwyxWare if desired.
To ensure the integrity of the storage process, data for S3 storage can be cached in the internal database before being forwarded to the destination.
To check the storage space for trunk recordings
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Label
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Explanation
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|---|---|
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Last updated
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The date and time of the last update of the trunk recordings in the database.
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Total storage space for trunk recordings
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Storage space for trunk recordings in the database, including storage space for temporary files.
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Storage space for temporary files in VM
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Only the storage space for temporary files.
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Recordings in S3 storage
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Used storage volume for trunk recordings in Enreach S3 storage
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S3 status
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Connected
Connected to the S3 storage
Failed
Connection failed
BucketMissing
The corresponding S3 bucket could not be found
None
No connection to S3 storage was configured
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Recordings in Database
(On Premises Tenants only) |
Used storage volume for trunk recordings in the internal SwyxWare database
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