4 Logging in and logging out
You must authenticate yourself to gain access to the SwyxON Portal. You receive the homepage address for the SwyxON Portal and the login data via email or directly from your Administrator.
For information on geoblocking, which prevents login with certain IP addresses, see List of all countries whose IP addresses are not blocked (Geoblocking).
 
During platform maintenance, there may be restrictions on logging in. At the beginning of the maintenance work, most users are automatically logged out.
You will be informed about the start and end of the maintenance work on the login page.
 
To log into the SwyxON Portal
 
You can only be logged into SwyxON with one user account at a time.
 
1 Enter the SwyxON Portal address to your web browser.
*The login page appears.
2 Enter your SwyxON user name and your password.
3 Click on Log in.
*When you first log in, you are requested to set up two-factor authentication via an app on your smartphone.
For this purpose, the following steps are necessary:
1 In the Configuration Wizard , click on Next.
*The Configure Two-Factor authentication configuration wizard appears.
2 Load one of the apps displayed onto your smartphone with internet access.
3 Set up the app on your smartphone and start the barcode scan.
4 Click on Continue at SwyxON Portal.
*A barcode appears in the SwyxON Portal for 30 seconds.
5 Point your smartphone camera at the screen to scan the barcode.
 
If you do not scan the barcode within 30 seconds, you must restart the process. To do this, click on Finish and return to the login page.
 
*A 6-digit PIN appears in the app on your smartphone.
 
For security reasons, the PIN is regenerated every 30 seconds. A PIN is only valid one-off and appropriately for 6 minutes.
 
6 Enter the PIN on the SwyxON Portal within 6 minutes.
 
If you do not enter the PIN for setting up two-factor authentication within 6 minutes or enter it incorrectly, you must restart the process. To do this, click on Finish and return to the login page.
 
*You are logged in.
*The SwyxON Portal homepage appears.
*For all following logins, you must enter the current PIN in the app on your smartphone in SwyxON Portal.
 
If you cannot access the app, please contact your Administrator.
 
To log out of the SwyxON Portal
1 Click on your display name in the title bar.
*The My profile submenu appears.
2 Click on Logout.
 
For security reasons, you are automatically logged out after 60 minutes’ inactivity.