help | 18 Help and tips in case of problems | Handling System Errors
18.5 Handling System Errors
You had unexpected problems with your Swyx Desktop for macOS? Exchange information about system errors with our developers.
To share diagnostic data with our developers 
1 Open System Preferences on your Mac.
2 Double click on Security.
3 Click on Privacy.
4 Activate Share Mac Analytics.
5 Activate Share with App Developers.
This is the only way to give App Developers the opportunity to improve Swyx Desktop for macOS.
To send us diagnostic data via e-mail 
In cas of system errors you are welcome to send us the anonymous diagnostic data with a short description of the error and the steps how we can reproduce the error by email to
1 Open the Finder.
2 In the menu bar click Go.
3 Click on Go to folder ....
4 Open the folder „~/Library/Logs/DiagnosticReports“.
5 Press , if the Finder is in the foreground, type “~/Library/Logs/DiagnosticReports” and click Open.
6 to “”.
Thank you very much!
To save a System Diagnostic Report (Spindump) when Swyx Desktop for macOS stops responding 
1 Open the app “Activity Monitor”.
2 Select the “Swyx Desktop” process.
3 Click on Settings | Spindump.
*The spindump is written.
4 Click on Save ....
5 Save the file "Spindump.txt" to a desired location.
6 Send the file to “”.
Last modified date: 12.22.2021