help | 19 Terminology
19 Terminology
Unclear on some of the functions or terms? Please find below some explanations of the most common terms regarding Swyx Desktop for macOS.
Computer Telephony Integration
Term used for the connection of telecommunications systems and computer systems using a special interface. This enables the user to use telephony services from a computer.
The “Recents” menu contains a list of calls. An arrow indicates which calls you have made, accepted, and missed. Voicemails are also displayed here as a symbol.
Favorites are all of the contacts you have added to your Favorites list. By clicking on the user picture you are connected directly to your call partner.
Conferences are calls involving more than two parties. You can initiate a conference call when you are connected with two or more parties at the same time.
Contact source
Contact sources are the various address books you can import into Swyx Desktop. You can have your Swyx contacts, your personal Apple contacts, or all contacts displayed simultaneously.
Remote Connector
With the cloud-based concept of SwyxRemoteConnector, SwyxWare offers a remote access technology with which you can log on to SwyxServer even outside the company network. All data is encrypted and sent through a tunnel.
Call forwarding
If you have configured call forwarding, an incoming call is transferred to a number you have selected. You can set call forwardings and the corresponding destinations dependent upon your availability status.
Status indication
Status indication describes the information (Available, Do not disturb, etc.) and status message you have selected for your profile in order to provide another party with more information about your availability.
SwyxServer is a telephone server providing the complete feature set of a private branch exchange. It controls the call handling (e.g. forwarding calls to other extensions, the public telephone network or your voicemail) and manages all users connected.
Widget describes the (reduced) Swyx Desktop view, which appears in case of an incoming call when the application is running in the background.
Last modified date: 12.17.2021