help | 5 Using Studio Inbox
5 Using Studio Inbox
Conversations that are forwarded to an agent or operator are moved to the Inbox area.
To open the Studio Inbox 
1 Click on the drop-down menu next to the logo of your organisation and select the desired environment.
*The environment opens and the created bots are displayed.
2 Click on the bot you want to use.
*The dashboard opens.
3 Click Inbox in the menu bar.
*The Inbox opens and you see the different folders in which conversations are displayed.