Start

Default Block

This block is used in a script to start a rule (Start).

Rule executed

Default Block

This block ends the script. Other rules will not be taken into consideration by the Call Routing Manager (Rule executed).

Rule skipped

Default Block

This block ends the script. Other rules will be taken into consideration by the Call Routing Manager (Rule skipped).

Disconnected

Default Block

If the call is disconnected (e.g. the caller goes on hook), the call handling will jump to this block and the script will continue the process from here (Disconnected).

Play Announcement

Optional Blocks

The caller is played an announcement (Play Announcement).

Choose Announcement

Optional Blocks

This differentiates between files by evaluating a variable and, thus, is plays a specific announcement in the sequence in which it occurs (Choose Announcement).

Say Number

Optional Blocks

A sequence of digits is announced (Say Number).

Say Date

Optional Blocks

With the help of this block, you can have the date announced (Say Date).

Record Message

Optional Blocks

This block records the voice message of a caller, see Record Message.

Connect To

Optional Blocks

This block places the call to the own or to another phone number by e.g. to Voice Box, see Connect To

Connect To Loop

Optional Blocks

This block connects the call once again to your own number or to another number (Connect To Loop).

FollowMe (Redirect Call)

Optional Blocks

This block attempts to connect the call sequentially to different numbers (FollowMe (Redirect Call)).

Hold

Optional Blocks

This block puts a call on hold. The caller hears a defined music on hold (Hold).

Activate

Optional Blocks

Activates a call, which has been put on hold with the block “Hold” (Activate).

Wait for Disconnect

Optional Blocks

Monitors a successfully forwarded call to the end of the connection (Wait for Disconnect).

Send email

Optional Blocks

An E-mail is sent, which can contain information concerning the call and a message (Send email).

Voice Box

Optional Blocks

An announcement will be played and a message recorded. The message is displayed in the call journal of the relevant user/group ,and if configured, sent as an e-mail, see Voice Box.

Remote Inquiry

Optional Blocks

This block allows to query the voice messages and e-mails from another port, see Remote Inquiry.

Get DTMF Char

Optional Blocks

After a prompt, DTMF input is detected (DTMF key pressed).

Get DTMF String

Optional Blocks

A sequence of DTMF characters is detected and assigned to a variable, see Get DTMF String.

Terminate call

Optional Blocks

An existing connection is terminated (Terminate call).

Situation

Optional Blocks

This block provides a decision option based on the situation of the subscriber called, e.g. “Absent” or “Speaking” (Situation).

Call

Optional Blocks

This block provides a decision option based on the properties of the call, e.g. the caller’s number(Call).

Time Check

Optional Blocks

This block provides a decision option based on the time of the call (Date/Time).

Day of Week

Optional Blocks

This block provides a branching option based on the current day of the week (Day of Week).

Set Variable

Optional Blocks

A variable is defined and set with a start value (Set Variable).

Alternatively, you can call a sub-program you have created yourself (The Use of a Visual Basic Script).

Evaluate

Optional Blocks

A statement concerning a variable(s) is evaluated and branched accordingly (Evaluate).

Script Code
Insertion

Optional Blocks

Here you can insert a Visual Basic Script into the rule script (Insert Script Code).

Run GSE Action

Optional Blocks

An action, which was created with the help of the Graphical Script Editor, is executed (Run GSE Action).