• 1 What is meant by … ?
  • Call Routing
  • Call Routing Manager
  • Graphical Script Editor
  • Rule
    • User Rule
    • System Rules
  • Rule Book
  • Rule Wizard
  • Action
  • Sequence of Actions
  • Situation
  • Condition
  • Exception
  • Script
    • Block
    • Notes
• 2 Call Routing
  • Call Routing Manager
    • Rule Book
    • Scripting - Technical Details
      • PreProcessing and PostProcessing
  • Rule Wizard or Graphical Script Editor?
    • User Rights
  • Editing the Rule Book
    • Activate Rule
    • Deactivate Rule
    • Changing the Order of the Rules for the Check
    • Display and Print All Active Rule Descriptions
    • Creating new rules
    • Modify Rule
    • Delete Rule
    • Copy Rule
    • Rename Rule
    • Edit Sequence of Actions
  • Rule Wizard
    • Situations
    • Type of Call
    • Time of Call
    • Exception
    • Actions (Sequence of Actions)
    • Rule Wizard
  • Defining Actions
    • Create New Sequence of Actions
    • Delete Sequence of Actions
    • Copy Sequence of Actions
    • Rename Sequence of Actions
    • Modify Action (modifying the parameters of an action)
    • Modify nested Sequence of Actions
    • Add Action
    • Add Sequence of Actions
    • Remove Action or Nested Sequence of Actions
    • Change Order within Sequence of Actions
    • End the editing of Sequence of Actions
  • Parameters of the Actions
    • Play Announcement
    • Connect To
    • Connectvia DTMF
    • Send email
    • Remote Inquiry
    • FollowMe (Redirect call)
    • Record Message
    • Terminate call
    • Loop
    • Voice Box
  • System Rules
    • Call Forwarding Unconditional
    • Call Forwarding No Reply
    • Call Forwarding Busy
    • Mobile Extensions
      • Parallel Call Signaling
      • SwyxIt! Mobile and MobileExtensionManager
    • Standard Voice Box
      • Editing a Recording
    • Standard Remote Inquiry
  • Example rules