SwyxIt! Classic User Documentation
New Functions
Introduction
1 What is meant by … ?
Subscriber
Group
Call Signaling
Status Signaling
Number (phone number)
Call permissions
Line
Trunk and Trunk Groups
User
Active Connection
Connection on Hold
Call waiting
Conference
Call Swap
Acoustic Signals
Skin
Call Routing
Voice Box
Remote Inquiry
CTI
Callback request
Wrap Up Time
Intercom Connection
2 How does SwyxIt! Classic work?
SwyxWare - Interaction of the components
Scalable functional range with additional modules (Option packs)
3 Logon and Logoff
Logging onto SwyxServer via welcome email
Logging on to SwyxServer using your Windows user data
Logging in to SwyxServer with user name and password
Login via identity provider
Changing your password
Complex passwords
Limited number of log-in attempts
Reset password
Switch user
Show Message Log
User Rights
Start from the command line
Log off
4 User interface
Line areas
Toolbar
Audio area
Further call options
Tabs with speed dial buttons
SwyxIt! Classic Menus
General Context Menu
The File Menu
The Edit Menu
The Lines Menu
The Functions Menu
The Lists Menu
The Settings Menu
The View Menu
The Help Menu
5 Telephoning with SwyxIt! Classic - First Steps
Starting SwyxIt! Classic
Calling a Subscriber
Answering a call
Ending a call
Starting an inquiry call
Switching between several subscribers
Connecting two subscribers to one another
Transfering a call without Inquiry
Directly forwarding a call
Making use of Extended Status Information (Rich Presence)
6 Lines
Telephony Functions
Calling
Accepting or rejecting a call
Hold
Switch between Lines
Call Transfer
The Context Menu for the “Call Transfer” Button
Connecting without Inquiry (Blind Call Transfer)
Disabling Lines (Wrap-up Time)
Using a specific line (Signaling of the respective number)
Selecting a specific line for one call
Defining a Default Line for Outgoing Calls
Functions of the Line Button
Line State
Context Menu for the Line button
Configuring a Line Button
7 The Phonebook
Using the Phonebook
Importing/Exporting Phonebook Entries
Special features when changing the Global Phonebook
Global abbreviated dialing
8 Forwarding
Call Forwarding Unconditional
Forwarding Buttons
Standard forwarding and temporary forwarding
Changing Call Forwarding Unconditional from a different device
Delayed Call Forwarding
Call Forwarding Busy
Parallel Call Signaling
9 Voice Box and Remote Inquiry
Recording, Listening to and Editing Voice messages
Listening to voice messages
Voice message options in your E-mail Program
Context menu for the "Voice Box" button
Editing Recorded Message
The Recording Wizard
Configuring the Standard Voice Box
Remote inquiry
Changing Forwarding Unconditional by Remote Inquiry
10 SwyxIt! Classic Functions in Detail
Overview of the Functions of SwyxIt! Classic
Speaker and Microphone
Adjusting Volume
Muting Microphone
Audio-Modes
Making Calls in Different Audio Modes
Disabling Secondary Call
Hide number
Search function in input field
Call journal
Information on the calls
Status of the Calls
Functions in the Call journal
All Calls
Caller list
Redial list
Missed calls
My Callback Requests
Recorded Calls
My Voice Messages
Group Voice Messages
Configuring the call journal
Redial
Context Menu for the Redial Button
Automatic Redial
Configuring Redial
Speed Dial and Status Signaling
The context menu for Speed Dial buttons
Configuring Speed Dials
Status Signaling
Status synchronization with Microsoft Teams
Moving/Copying Speed Dials
Using DTMF Signals as Post Dialable Digits
Shortcuts - Call Application or Internet address with SwyxIt! Classic
Importing and Exporting Speed Dials and Shortcuts
Call Signaling and Pickup
Configuration of Call Signaling
Collaboration by mouse click
Requirements
Start Collaboration
Particularities in case of Collaboration with TeamViewer
Defining the Default Application for Collaboration
Conversation recording
Recording Conversations
The context menu for the “Conversation Recording” Button
Listening to and Editing Recorded Conversations
Playing and Exporting Recorded Conversations
Playing a recording in a conversation
Configuring Conversation Recording
Project Codes
Callback request
Callback on busy
Callback for a Call that is not Picked up
Call History
Intercom Connection
Dial from Any Application
Conference
Starting a Conference
Starting inquiry calls and adding subscribers.
Leaving or Ending a Conference
Conference Rooms
Silent conference participation
Call Intrusion
Multiple Call Intrusions
Configuration of a Speed Dial for the Call Intrusion
Video
Video function
Starting a Video Call
Putting a video call on hold
11 Swyx Messenger
Sending instant messages via SwyxIt! Classic
Options in Swyx Messenger
Single chats in Swyx Messenger
Group chats in Swyx Messenger
12 SwyxIt! Classic Configuration
User Profile
General
Lists
Conversation recording
Speed Dials
Shortcuts
Lines
Skin
Ringing
Number Dependent Ringing Sounds
Secondary Call Signaling Only Visually
Silent “Ringing”
Keyboard
SwyxPhone
Devices
Voice Box
Encryption
SwyxIt! Classic - Local Settings
13 SwyxIt! Classic Status signaling of Microsoft Office contacts
Installing the Office Communication Add-In
Office Communication Add-In features
14 Microsoft Outlook – Telephoning with SwyxIt! Classic
Telephone Number Formats in Outlook
SwyxIt! Classic and Microsoft Outlook
Configuration
Calling subscribers directly from Outlook Contacts
Call from an e-mail
Call from a Calendar entry
Using Outlook Contacts for Incoming Calls
Displaying and creating Outlook Contacts during a call
Displaying and creating Outlook Contacts from lists
Creating and displaying Outlook journal entries
Creating a journal entry during a call
Outlook Calendar on Speed Dial
Creating a meeting request from a Speed Dial
Creating a task request from a Speed Dial
Resolution of the Outlook contact on the Speed Dial
Swyx Voicemail Player
Selecting a number from Outlook Contacts
15 Lotus/IBM/HCL Notes - Telephoning with SwyxIt! Classic
Swyx Connector for Notes Installation
Configuration
Number formats
Dialing from Lotus/IBM/HCL Notes
Name resolution for incoming calls
Displaying a Lotus/IBM/HCL Notes contact for an incoming call
Displaying and creating Lotus/IBM/HCL Notes Contacts during a call
Displaying and creating Lotus/IBM/HCL Notes contacts from lists
Speed dial buttons
Calendar on the Speed Dial
Creating a meeting request from a Speed Dial
Creating a task request from a Speed Dial
Resolution of the Lotus/IBM/HCL Notes contact on the Speed Dial
Swyx Connector for Notes - Uninstalling
16 VisualContacts and DATEV
Requirements for the use of Swyx VisualContacts, Swyx Connector for DATEV and Swyx VisualGroups
Installation and Setup of Swyx VisualContacts, Swyx Connector for DATEV and Swyx VisualGroups
Installation of DATEV
Requirements
Specify LDAP server parameters
Use of Swyx VisualContacts
User interface
Searching for contacts
Display of the contacts in parallel to the call
Multiple calls
Use of Swyx Connector for DATEV
Call contacts from DATEV
Forward data to the DATEV Telefonie (telephony)
17 Phone Control via PC with SwyxCTI and SwyxCTI+
SwyxIt! Classic controls a SwyxPhone or a certified SIP phone
CTI SwyxIt! on the terminal server controls a local SwyxIt! Classic
SwyxIt! Classic controls a Third Party device
SwyxIt! Classic controls an external phone
Configuring ring tones in CTI SwyxIt!
Ending CTI mode
Changing the CTI+ mode of an external telephone after logging off, shutting down and restart of SwyxIt! Classic
18 The Use of Skins
Loading Skin
Editing Skin
New (Menu Command)
Highlighting One or More Objects
Copy (Menu Command)
Copy Several Elements
Insert (Menu Command)
Remove (Menu Command)
Copy Style (Menu Command)
Paste Style (Menu Command)
Object to Foreground (Menu Command)
Object one Position up (Menu Command)
Object to Background (Menu Command)
Bring object one Position down (Menu Command)
Reset all Strings (Menu Command)
Load Skin... (Menu Command)
Edit Skin (Menu Command)
Save Skin... (Menu Command)
Help Topics (Menu Command)
Info about SwyxIt! Classic (Menu Command)
Exit (Menu Command)
Editing the Background Images
Copying between Skins
Moving an Object
Editing Buttons (Action Areas)
Editing information areas (display elements)
Editing Slider
Tabs (page elements)
Changing the Tab Label
SwyxIt! Web Extension
Creating SwyxIt! Web Extension
Configuring SwyxIt! Web Extension
Events
Application examples for Variables
Saving Skin
19 Installing and Uninstalling SwyxIt! (SwyxIt! Classic)
Requirements
Preparation for Installation
Install SwyxIt! Handset
Install SwyxIt! Headset
Operating the SwyxIt! Handset / SwyxIt! Headset without Additional Speakers
SwyxIt! – Installation of the Software
Installing
Custom Setup Installation
Installation from the Command Line
Updating
Uninstalling
Installing SwyxIt! outside the company network
Trace files for troubleshooting
App. A: Telephoning from Third Party Applications
Installation of the TAPI 2.x
Configuring Third Party Applications for SwyxIt! Classic Based on the Example of Microsoft Phone Dialer 1.0
App. B: Overview: Drag & Drop
App. C: Taskbar and Windows tray
Taskbar icons
Status signaling in the preview window
Jump list
Call information in the SwyxIt! Classic jump list
Make calls from the jump list
Pinning/ unpinning entries to/ from the jump list
Remove entries from the jump list
Defining number of entries
Windows tray icons:
App. D: SwyxIt! Handsets
Standard behavior of SwyxIt! Handsets
SwyxIt! Handset Functions in Detail
Signaling via the LED at the top of the SwyxIt! Handset P280
Signaling via the LED at the Top of SwyxIt! Handset P300
Headset button (only SwyxIt! Handset P280)
"Plus/Minus" Button
"Mute" Button
Assigning an Audio Mode to the SwyxIt! Handset
App. E: Devices
Overview of available devices
Handsets
Desktop phones
Wireless DECT phones
Configuration of the Terminal Devices in SwyxIt! Classic
Terminal Devices from Third Party Manufacturers
SIP Devices
IP a/b adapter
App. F: Operate SwyxIt! Classic in a Terminal Server Environment
CTI SwyxIt! on a Terminal Server
TAPI for Windows Terminal Services
App. G: Technical Terms
App. H: Function codes
32892
35231
login_$
57657
32790
32789
531
537
32899
32902
32888
20055
32946
32932
32961
32960
32948
32945
32944
32933
32931
line_area_$
ID_HELP_NAME_BUSY
35209
641
643
35226
35222
35210
616
35211
35230
36501
32823
32824
32916
36001
36002
36003
122
phonebook_$
35223
global_phonebook_$
personal_phonebook_$
import_export_phonebook_$
331
32846
330
32845
changing_global_phonebook_$
35215
35225
32799
redirections_$
118
123
unconditional_forwarding_$
32829
32797
35229
32798
35216
32925
32832
recording_wizard_$
32842
600
599
602
603
613
601
117
remote_inquiry_$
features_$
32813
557
35238
35237
35239
35219
35220
audio_mode_$
32963
32964
32965
32962
35204
35218
32924
35113
35248
35206
677
518
112
35249
126
115
35227
32926
127
128
35228
129
32817
recorded_calls_$
142
36402
36401
561
32816
35232
35233
37006
speed_dials_$
37001
32802
37004
37005
37002
35244
configure_speeddial_$
116
status_signalling_$
32804
36301
32807
32806
call_signaling_$
35203
collaboration_$
35234
35217
564
631
632
633
634
635
32827
32828
32826
35212
conference_$
61242
61243
61244
32822
36601
conference_rooms_$
call_intrusion_$
35245
swyxit_configuration_$
32793
userprofile_$
636
120
57654
57655
111
108
119
110
544
534
554
593
674
724
800
801
802
1633
1632
1634
configure_buttons_swxyxphone_$
614
595
596
594
655
657
659
661
663
617
618
598
597
821
822
1635
124
end_devices_$
status_signaling_$
133
668
1477
41000
32794
132
121
local_settings_$
configure_audio_settings_$
590
649
615
specify_connection_settings_$
1631
727
define_connection_settings_$
675
office_communication_$
35241
35240
installing_notes_$
130
dial_from_notes_$
visualcontacts_datev_$
1596
phonecontrol_cti_$
35224
swyx_cti_$
62247
skins_$
32783
32914
102
32780
32784
114
32785
32787
32786
32788
32796
109
104
105
106
125
107
620
666
32923
672
688
web_extension_$
650
32782
670
installing_swyxit_$
requirements_$
custom_setup_$
update_$