22.4 Remote Inquiry
Remote inquiry allows the user to listen to the voice messages as well as to change the instant call forwarding from any telephone line. When a user is called at the or her own SwyxWare number, he or she identifies him/herself to SwyxWare with a Remote access PIN; only then can he or she listen to, repeat, or delete new voice messages and afterwards all existing voice messages.
When configuring Voice Box, you must indicate that pressing the * button should be linked to Remote Inquiry. After entry and verification of the PIN, the caller has several options to choose from. These can be selected from the menus.
This is how you set up Remote Inquiry for a user
1 Open the user properties and select the "Call Forwardings" dialog.
2 Define the Standard Voice Box, and in doing so activate the option "Start Remote Inquiry using the * key".
The announcement of the Standard Voice Box provides the option of going to the Remote Inquiry menu using the * key.
4 Make certain that it is possible to reach the Remote Inquiry menu with a phone call.
Last modified date: 01/24/2024