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SwyxWare Option packs at a glance
The following option packs are available:
Option Pack
SwyxWare Variants
Explanation
SwyxProfessional
*SwyxWare
Includes the option packs SwyxRecord, SwyxConference, SwyxECR, Swyx Mobile and SwyxFax
SwyxRecord
*SwyxWare
*SwyxWare for DataCenter
*SwyxON
If the "SwyxRecord" option pack is installed, then during a call a user can independently record the conversation (or terminate this recording) with a click of the mouse (not in CTI mode!). For users with other terminal devices, e.g. SwyxPhone, SIP phones or GSM phones (or with SwyxIt! in CTI mode), the conversations can be recorded directly on the trunk connection.
SwyxConference
SwyxWare
The option pack "SwyxConference" for SwyxWare offers professional conference management.
SwyxAdHocConference
*SwyxWare for DataCenter
*SwyxON
The option pack "SwyxAdHocConference" offers users the opportunity to initiate 'ad hoc' conferences with three or more participants during a call. In SwyxWare, this basic function is included for three participants of a conference.
SwyxBCR
*SwyxWare for DataCenter
*SwyxON
This package contains the full usage of Call Routing Managers. This is an additional component of the SwyxIt! software, which enables complex rule-based call handling for the user. This option pack is already included in SwyxWare.
SwyxECR
*SwyxWare
*SwyxWare for DataCenter
*SwyxON
This package contains the full usage of the Graphical Script Editor. This is an additional component of the SwyxIt! software, which offers the user a comfortable interface especially to clearly define and illustrate complex rules for call handling.
SwyxMonitor
*SwyxWare
*SwyxWare for DataCenter
The "SwyxMonitor" option pack includes two additional options: permanent call recording, and intrusion on a conversation (Silent Call Intrusion).
Swyx Meeting
*SwyxWare
*SwyxWare for DataCenter
*SwyxON
WebRTC-based web conference service
Swyx Analytics
by aurenz
*SwyxWare
*SwyxWare for DataCenter
*SwyxON
Extension for the analysis of corporate communication on the basis of the generated call data
Cloud Services in SwyxON
System Functions
Description
Basis system
Telephone system functionality and Unified Communications
Fax channel
T.38 support for sending fax messages
Conference Room
Participation in conferences with any number of internal and external participants
User functions
Description
Basic user
Basic functionality for users including desktop clients for Windows and macOS, call routing managers, presence information, messaging, Outlook integration, CTI, Voice Box, ad-hoc conference feature
System Phone
Enables comfortable additional functions for system telephones such as server based call lists, telephone books and extended CTI functions for example SwyxIt!
Mobility
Integration with applications for Android and iOS.
Extended call routing basic
Use of company-wide call routing, e. g. as central call pickup and distribution or the creation of speech dialog systems (ACD/IVR)
Extended call routing user
Creation and execution of complex call diversions with the Graphical Script Editor individually for each user
VisualContacts
Integration of contact information which are saved in the company’s various applications (e.g. logistics, CRM and further databases). Fast number identification and contact search directly in the SwyxIt!
CTI+
Makes a telephone (DECT, SIP or analog telephones) an extension for incoming and outgoing calls with SwyxIt!
Recording
The recording function enables the recording, saving and forwarding of telephone calls with SwyxIt!
Fax
Use of central, server-based fax services with SwyxIt!. Transmission of fax messages from all applications with a print function
Swyx Connector for DATEV
Enables direct phone calls from DATEV applications
Swyx Connector für Notes
Integration in Lotus/IBM/HCL Notes, dialing from any contact databases, number identification
Swyx Connector for Microsoft Teams
Integration in Microsoft Teams
Swyx Meeting
WebRTC-based web conference service
Swyx VisualGroups
With Swyx VisualGroups, departments with a high caller volume receive an optimal queue solution with seamless integration into the SwyxIt! user interface.
Last modified date: 01/24/2024