8.1 Emergency call detection
In the case of emergency calls, a location determination is always necessary.
This function can only be performed via your telephony provider (e.g. provision of number ranges with corresponding area codes).
Contact your provider to ensure that the caller's location is determined correctly.
This function can only be performed via your telephony provider (e.g. provision of number ranges with corresponding area codes).
Contact your provider to ensure that the caller's location is determined correctly.
Emergency calls in Germany
In Germany, the numbers 110 and 112 are reserved for emergency calls. If 110 or 112 is dialed, these numbers are recognized as emergency calls by SwyxWare and the following special treatments are applied:
Any configured number suppression is ignored. The outgoing call number is always signaled.If the user has not configured a public phone number, a valid phone number of the SIP trunk used is signaled to ensure that the call is not rejected by the provider.Existing configured or licensed trunk channel limits are ignored. The call is always delivered.If more than one external trunk is configured and available, preference is always given to the trunk whose assigned location matches the location of the emergency caller.
If you have assigned the numbers 110 or 112 to internal users, this assignment is ignored. 110 and 112 are always treated as emergency numbers by SwyxWare.
Last modified date: 01/24/2024