If a call comes in on the weekend or outside working hours, a voice message will be recorded. During business hours (Monday to Friday from 8:00 a.m. to 5:00 p.m.) and excluding the lunch break (12:00-12:30), an attempt will first be made to connect the call to the original destination. If the person called does not answer or if this person is called during the lunch break, the call will be redirected to the operator. If the control panel does not answer or if the '#' key is pressed by the caller during the announcements, a voice message is recorded.