2.4.12 Optional Blocks - Queue
The Graphical Script Editor enables the management and processing of calls in queues. It is therefore possible for one or more consultants to handle incoming calls one after another. Each caller, whose call is placed in the queue, receives a configurable announcement, which says, for example which position this call has at the moment and how long he must remain to be patient until the next available consultant can take his call.
The following blocks are available for processing queues:
Create queue
Set Queue Attributes
Get Queue Attributes
Delete Queue
Call in Queue