help • 6 Lines • Telephony Functions • Disabling Lines (Wrap-up Time)
6.1.7 Disabling Lines (Wrap-up Time)
You can specifically block a line for further incoming calls, e.g. in order to have enough time to process a customer inquiry after a call from a customer. Your SwyxIt! Classic is then busy for further incoming calls. If you would always like to have a wrap-up time configured for a line, you must define this when configuring the line.
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Incoming calls to a disabled line will be forwarded according to Forwarding if busy.
 
To disable a line after every call
1 Click with the right mouse button on the selected Line button.
The context menu will appear.
2 In the context menu, select "Properties".
The "Properties of…" window will appear.
3 Activate the option “Disable line after call”.
4 Define a time period (5 – 1800 seconds).
5 Confirm your input by clicking on "OK".
The line will now be disabled after every call for the time period defined.
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If you start an outgoing call on the disabled line, this line will once again be cleared for incoming calls when you go on hook.
 
To disable a line
1 Click with the right mouse button on the selected Line button.
The context menu will appear.
2 In the context menu, select the option “Disable Line”.
The line is disabled until this line is enabled again.
To enable a disabled line
1 To enable a disabled line, call up the context menu and select the option "Enable Line".
You can also start a call in the normal way on the disabled line.