Example rules

• 2 Call Routing • Example rules

2.8 Example rules

If the rule examples included in the standard delivery were installed while configuring your SwyxWare user account, you will find you already have a rule book with a number of individual rules. These can be defined for a variety of purposes, for example, rules

for a telephone central office begin with “central”,

for employees begin with “EM”, and

rules, which are appropriate for a secretary’s office, begin with “Secretariate”.

You will find the sample rules and the corresponding announcements in the database within your user files. This allows you to modify the rules in any way or to delete them without affecting other users.

The sample rules contain examples for sequences of actions, whereby the names of the sequences of actions correspond to the names of the sample rules in which the respective sequence of actions is used. The following sample sequences of actions have been included:

Employee vacation

Employee absent

Employee present

Employee busy

Secretariate, not business hours

Operator desk busy, business hours

Operator desk available, business hours

Operator desk, business hours, internal calls

Operator desk, weekend

Operator desk, not business hours

These sequences of actions can be used to create your own sequences of actions. This is done by replacing the sample data and announcements with your own information and then customizing the individual actions, if necessary.