FollowMe (Redirect call)

• 2 Call Routing • Parameters of the Actions • FollowMe (Redirect call)

2.6.6 FollowMe (Redirect call)

The FollowMe action attempts to reach the called subscriber (you) at different telephone numbers:

First you indicate whether or not the call should be picked up immediately, regardless of whether the call is to be connected or redirected.

If the call is picked up immediately, an announcement will be played, for example, a greeting similar to “Hello, you have reached the xyz company. You will now be connected with the appropriate subscriber”.

Next, an attempt will be made to deliver the call to you for a specific period of time and/or to redirect the call to other numbers. A time period must be entered for each of these redirections.

You can specify whether the caller is connected to your Voice Box (answering machine) if all forwardings were unsuccessful.

You can also indicate whether the caller hears a corresponding announcement before each redirection. It is also possible to cancel the forwarding with the hash key (#) and to switch through to the Voice Box. An example of the corresponding announcement: "Your call will be forwarded. If you would like to be directly connected to the subscriber’s answering machine, please press the hash button”.

Remote interrogation allows you to listen to the Voice Box from any telephone line. When calling your SwyxWarenumber, you identify yourself to SwyxWare using your PIN and can then listen to, repeat and, if necessary, delete first the new and then all existing voice messages. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.

The action is terminated

after a successful forwarding (call is picked up),

by interrupting the connection (e.g. the caller goes on hook)

if a voice message of the caller was recorded or

after the Remote Inquiry has been completed.

If a connection subject to costs is set up while forwarding, then these costs will be charged to you.

This is how you set the parameters for the FollowMe action

1 To pick up the call immediately,

activate “Accept call, play announcement” and

define the file for the announcement.

You have several options:

From the dropdown list select a file.

Browse your hard drive by clicking on

Click on

, to listen to the selected file. Click on

to stop playing the file.

To record a new announcement, click on

: You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on

To delete the selected file, click on

The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.

2 In order to have the call signaled at your desk for a specific period of time (your telephone “rings”),

activate “Connect call to original destination for” and

enter how long the call should be signaled until it is redirected.

3 To redirect the call (1st redirection),

activate “Connect call to” and

define where the call should redirected (it is possible to indicate a telephone number or a symbolic name if it has been entered in the Phonebook. The telephone number can also be selected from the Phonebook.) and

enter the period of time after which the redirection attempt will be cancelled if it was not successful.

Additional external numbers can be entered for use with "Parallel Call Signaling". This makes it possible to signal the connected call parallelly on all terminal devices referenced by the entered numbers. The call is made on the device which is first to pick up the call.

For detailed information on the use of the Phonebook see the SwyxIt! Classic documentation.

4 In case the 1st redirection attempt was not successful, you can set the 2nd redirection (the same as 1st redirection).

5 In case the 2nd redirection attempt was not successful, you can set the 3rd redirection (the same as 1st redirection).

6 In case no forwarding attempt was successful, you can activate "Transfer call to Voice Box" to connect the caller to Voice Box.

7 Open the"Voice Box" tab.

8 Specify whether you want to use your normal Standard Voice Box or whether you want to define a special Voice Box (e.g. with a different announcement) for this action.

If you want to use the standard Voice Box, activate this option. You can still change the standard Voice Box here. To do so, click on "Configure…".

9 To define the text of the welcome announcement, activate “Welcome announcement”.

You have several options:

From the dropdown list select a file.

Browse your hard drive by clicking on

.
Click on

, to listen to the selected file. Click on

to stop playing the file.

To record a new announcement, click on

: You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on

To delete the selected file, click on

The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.

10 Activate “Use DTMF as Caller ID” in order to ask for the caller’s number if the number was not transmitted. In this case, the caller can transmit his number (Caller ID) using DTMF tones.

You can define the announcement as you did for the “Welcome Announcement”.

11 Activate “Announcement” in order to set other announcements (this only makes sense if you have already asked for the caller ID in the previous step).

You can define the announcement as you did for the “Welcome Announcement”.

12 Enter how long the caller’s message should be recorded in the field “Maximum message length … seconds” (Timeout).

13 In the "Send e-mail to" field, specify to whom the voice message should be sent.

14 Switch on "Start remote inquiry using * key during Voice Box announcement" to listen to your voice messages from another connection or to be able to change your instant forwarding remotely.

15 Move to tab "Remote Inquiry".

16 Define whether you would like to use your normal Standard Remote Inquiry (with or without PIN) or whether you would like to use a special Remote Inquiry for this action (e.g. with a different PIN):

If you would like to use the Standard Remote Inquiry, activate this option. It is still possible to change the Standard Remote Inquiry here. To do so, click on "Configure…".

The "Standard Remote Inquiry" tab will open.

If you would like to configure a special Remote Inquiry, which is only valid for this action, activate the option "Use special Remote Inquiry".

17 Define the PIN (Personal Identification Number) to be used for identification and confirm this here.

18 Click on "OK" to close the window.

You then return to the window “Action: FollwoMe".

For information on using the Voice Box see 2.6.10 Voice Box.

You will find detailed information on the use of Remote Inquiry in 2.6.5 Remote Inquiry.

19 Activate “Play announcement while connecting”, in order to play an appropriate announcement before each redirection attempt.

You can define the announcement as you did for the “Welcome Announcement”.

Activate "Start Voice Box using # key" to allow the caller to immediately leave a message in the voice box of the desired subscriber by pressing the hash key.

20 Click on “OK”.