help | 2 The Graphical Script Editor | Blocks | Optional Blocks – Actions | FollowMe (Redirect Call)
2.6.5.3 FollowMe (Redirect Call)
The FollowMe action attempts to reach the called subscriber (you) at different telephone numbers:
*First you indicate whether or not the call should be picked up immediately, regardless of whether the call is to be connected or redirected.
*If the call is picked up immediately, an announcement will be played, for example, a greeting similar to “Hello, you have reached the xyz company. You will now be connected with the appropriate subscriber”.
*Next, an attempt will be made to deliver the call to you for a specific period of time and/or to redirect the call to other numbers. A time period must be entered for each of these redirections.
*You can indicate whether the caller should be transferred to your Voicemail (answering machine) if all of the redirections remain unsuccessful.
*You can also indicate whether the caller hears a corresponding announcement before each redirection. Here it is also possible to cancel the redirection with the hash button(#) and to be transferred to Voicemail. An example of the corresponding announcement: "Your call will be forwarded. If you would like to be directly connected to the subscriber’s answering machine, please press the hash button”.
*Remote Inquiry enables you to listen to your voice mails from any telephone. When you are called at your SwyxWare number, you identify yourself to SwyxWare with your PIN and only then you can listen to, repeat, or delete the new voice mails and afterwards all existing voice mails. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.
*In the field "Use for the following number", select the numbers to be signaled upon forwarding. If you select "Original destination of the call", the originally dialled number will be signaled.
The action is terminated
*after a successful forwarding (call is picked up),
*by interrupting the connection (e.g. the caller goes on hook)
*if the caller has recorded a Voicemail or
*after the Remote Inquiry has been completed.
If it is not possible to record a Voicemail and if the call was not picked up, the block output “No answer” will be selected.
* 
If a connection subject to costs is set up while forwarding, then these costs will be charged to you.
 
Under “Properties”, all three tabs “General”, “Parameters”, "Voicemail", "Remote Inquiry" and “Connections” tabs are available for this block.
This is how you define the parameters for Call Forwarding 
1 To pick up the call immediately, activate “Accept call and play announcement” and
*define the announcement.
You have several options:
*From the dropdown list select a file.
*Browse your hard drive by clicking on .
When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the WAV format and saved in the database on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.
*Click on, to listen to the selected file. Click on to stop playing the file.
*To record a new announcement, click on : You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on .
*To delete the selected file, click on .
* 
The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.
 
2 In the field "Use for the following number", select the numbers to be signaled upon forwarding. If you select "Original destination of the call", the originally dialled number will be signaled.
3 In order to have the call signaled at your desk for a specific period of time (your telephone “rings”),
*activate “Connect call to original destination for” and
*enter how long the call should be signaled until it is redirected.
4 To redirect the call (1st redirection),
*activate “Connect call to” and
*indicate where the call should be transferred. The options include a telephone number or a symbolic name (if this has been recorded in the Phonebook). You can also select the telephone number from the Phonebook or add it from a script variable.
*Then enter the period of time after which the redirection attempt will be cancelled if it was not successful.
5 In case the 1st Redirection attempt was not successful, you can set the 2nd redirection (the same as 1st redirection).
6 In case the 2nd redirection attempt was not successful, you can set the 3rd redirection (the same as 1st redirection).
7 If none of the redirection attempts were successful, you can activate “Connect call to Voicemail” to connect the caller to the Voicemail.
8 To set the parameters for “Voicemail”, click on the “Voicemail…” tab.
9 Define whether you would like to use your normal Standard voicemail or whether you would like to use a special voicemail for this action (e.g. with a different announcement).
If you would like to use the Standard voicemail, activate this option. It is still possible to change these values here. To do so, click on "Configure…".
10 To define a welcome announcement text for the Voicemail, activate the option “Welcome announcement”. To do this, you must first activate "Use special Voicemail".
You have several options:
*From the dropdown list select a file.
*Browse your hard drive by clicking on .
When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the WAV format and saved in the database on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.
*Click on, to listen to the selected file. Click on to stop playing the file.
*To record a new announcement, click on : You will now be prompted to enter a file name. The “Start Recording” window will appear. Click on “Start” to begin recording the announcement. Stop recording by clicking on .
*To delete the selected file, click on .
* 
The WAV files, which the administrator has made available to all users, have the extension “(Template)” in the file name. These templates cannot be deleted.
 
11 Activate “Use DTMF as Caller ID” in order to ask for the caller’s number if the number was not transmitted.
You can define the announcement as you did for the “Welcome Announcement”.
12 Activate “Announcement” in order to set other announcements (this only makes sense if you have already asked for the caller ID in the previous step).
You can define the announcement as you did for the “Welcome Announcement”.
13 Enter how long the caller’s message should be recorded (Timeout) in the field “Maximum message length … seconds”.
* 
Please remember that it makes sense to limit the length of the message because, depending on the compression used, each recorded second of a Voicemail requires 2 to 16KB of memory space (therefore, an announcement which is 14 seconds long requires, e.g. 28 to 224 KB, and an announcement which is 1:21 minutes long requires up to 1.2 MB).
 
14 If you would like to save the name of the recorded message, activate "Save filename in variable:" and define the variable, in which the file name should be saved.
15 Indicate who the e-mail should be sent to in the field “Send E-mail to”.
16 Activate "Start Remote Inquiry using the *-key during Voicemail announcement" in order to listen to your voice mails or to remotely change your Call Forwarding Unconditional from another line.
17 Move to tab "Standard Remote Inquiry".
18 Define whether you would like to use your normal Standard Remote Inquiry (with or without PIN) or whether you would like to use a special Remote Inquiry for this action (e.g. with a different PIN):
*If you would like to use the Standard Remote Inquiry, activate this option. It is still possible to change the Standard Remote Inquiry here. To do so, click on "Configure…".
The "Standard Remote Inquiry" tab will open.
*If you would like to configure a special Remote Inquiry, which is only valid for this action, activate the option "Use special Remote Inquiry".
19 Define the PIN (Personal Identification Number) to be used for identification and confirm this here.
Select a five-digit, non-trivial sequence of numbers and confirm it.
* 
If you configure the Standard Remote Inquiry within a Call Forwarding or system rule, you will always be asked for your user PIN. There is no checkbox for this. If you are calling from your own extension number, for which this Call Forwarding was configured, you will not be asked for your PIN.
 
20 In the field "Mail server" enter the name of the mail server to which your voice mails shall be sent.
21 In the field "User account" enter your user account for this mail server.
Please ask your administrator for the correct IMAP4 code of your user account . If it is a Microsoft Exchange Server, the correct code consists of the following: <Domain Name>/<Windows username>/<Exchange Alias>, e.g. domain/jt/jones.tom.
22 Enter your password on this mail server and confirm it.
If you would like to use a password of a variable, activate the checkbox "Use Password from Variable" and select the corresponding variable or add a new variable.
23 Enter the name of the e-mail folder containing the new voice mails. Use "INBOX" as a synonym for "mail received"
* 
Enter a subdirectory here and please make sure that the correct name, e.g. “INBOX/Voicemails” is completely entered. (In this case use a ’/’ and not a ’\’.)
 
24 You can also define if SwyxServer shall use the security protocol SSL (Secure Socket Layer) during checking the voice mails at your mail server. Your mail server must support this protocol.
25 If only those e-mails, which were directly sent from SwyxServer, should be taken into consideration, activate the checkbox "Use only e-mails originating from SwyxServer (Voicemails)". This ensures that you will only receive your Voicemails during a Remote Inquiry.
26 Click to return to the “Parameters” tab.
27 Activate “Play announcement while connecting”, in order to play an appropriate announcement before each redirection attempt.
You can define the announcement as you did for the “Welcome Announcement”.
28 Activate “Start Voicemail using the #-key” to give the caller the opportunity to press the #-key and immediately leave a message on the Voicemail of the subscriber he or she is trying to reach.
29 Click on “OK”.
The “FollowMe” block can be seen on the grid interface and it available for further processing.
Last modified date: 05/20/2022